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General Info
Clarity Connect is an Internet service provider that offers a wide range of Internet-based communication services. Its services include Internet access, Web hosting and design, search engine submission and e-mail services. Clarity Connect offers a variety of Internet access options for individuals, specialty, mid-sized and large businesses. The company offers various Internet access plans, including wireless, digital subscriber lines, dial-up and Internet access using the satellite connection. Its server co-location service packages include constant monitoring and power backup. Clarity Connect offers various Web hosting plans that include disk spaces, monthly data transfers, e-mail accounts, domain hosting and secure server spaces. Clarity Connect is located in Ithaca, N.Y.
BBB Rating
A+
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Hours

Regular Hours

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Category
Internet Service Providers (ISP)

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Sam C.

07/25/2014

Overall

To be quoted I was promised "The standard residential service is an up to 8 Mbps connection (about 6 download x 1.5 upload). Many of our subscribers use their high speed service for streaming, whether through a Smart TV, Roku, or other device if they choose." I have been getting nowhere near those speeds. I always average .70 download and .20 upload with 150ping. Which means I'm getting a horrible signal when I was told I would receive a great signal with good bandwidth. I called to cancel 15 hours later and they forwarded the info to billing. I was told I should hear back later in the day. I called back before the day ended and was told billing was too busy. I had to keep calling to get answers. I was told billing is too busy so and was told I'm unable to get my $200 install fee refunded. I have also reported to the BBB to get my refund. Stay away from this service!

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