Went there with a pair of glasses to have the frame straightened slightly. The attendant came back a minute later... with my glasses, broken in two. No, she had not just broken the frame: she had broken one of the lenses in two.She claimed that the lens had been cracked - I pointed out that it would have been extremely odd for neither I (who had been wearing the glasses) nor her to notice.Matters did not stop there. Of course I pointed out (clearly and politely) that I had arrived there with a pair of glasses, and had to leave with one. After some insistence, they agreed to read off the prescription, and said they could give me new lenses and a frame - at a cost of $80.(As you might expect, I was allowed to choose a frame from a small set of rather inexpensive ones - certainly cheaper than what I had given them. The person at the counter also misstated blatantly how much of a discount I was being given; these were not $300 frames, as she said - it was clearly stated in the price tag that these were between one third and one twelfth of that.)I had to leave town the next day on business, so I had no option but to pay up. It goes without saying that I will never go to this shop again, and that I would advise anybody else to stay away.
748 S Meadow StIthaca, NY 14850
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
If it were an option, I would give sterling optical NEGATIVE stars. The receptionist at the front desk needs to learn how to work a clock, considering I called in well in advance to let her know I would be coming in close to closing time (that I was coming from an event) and I apologized for coming in closing time. So I come in running in a dress and heels through the Ithaca snow, and she apparently decided it was perfectly acceptable to close and leave before 9:00PM. WHY ON EARTH WOULD YOU LEAVE EARLY WHEN A CUSTOMER CALLED IN ADVANCE?! Especially when the neighboring employees were kind enough to let me know she had left minutes prior. So needless to say, I will NEVER be back to Sterling Optical, even if they were the last eye glass company on earth, considering I am at home WITHOUT my glasses and will brave the Ithaca roads blind as a bat tomorrow morning to get my money back.
DO NOT GO! Poor service, rude people and bad management. A year later after my bad experience and only wearing the glasses a half a dozen times, because they could not get my prescription right, the lenses are cracking.