Denny's Antenna Service
3758 W Washington Rd, Ithaca, MI 48847
Parking: On Site
Final Attempt to Resolve: BUYER BEWARE!!!
I don't get it, Denny?
I was impressed by your suggestions and help in getting the TV reception I was hoping for. You followed up when I initially had no improvement with the stacker. You responded again when I realized no need for the HDA100.
I sent the HDA100 back like new with your receipt as you instructed. You received it April 29, 2017, at 11:20am, but you never processed a refund. And now you don't respond.
I am now seeing you have done this with others. Why? For $54 you are willing to continue tarnishing your business reputation?
I have given you until 2:30pm CST today, July 20, 2017, to respond and/or refund $54 back to the card for the return of the HDA100. If there is no response and/or refund by that time, I will have my credit card company deal with you and begin blowing up the internet with ALL possibilities of BUYER BEWARE NEGATIVE REVIEWS about you and your business.
$54! Really, Denny?
Horrible customer service! Check their BBB problems. I called every day for a week trying to get some answers to what all I needed to buy and they never picked up the phone once. Checking BBB I see that EVERYONE has the same problem. I really wanted their antenna but cannot seem to get anyone to help. Their web site is a schizophrenic mess; for example their compare products page doesn't show any details on the nearly 10 kits they sell just for their HD Stacker antenna! Then, everyone who has technical problems has to submit an email (they don't answer the phone ever) and wait for a reply. Sometimes there's good reason no one shops and Mom and Pop stores any more. And according to the BBB reviews, God help you if you have to return something.
04/30/2012Provided by Citysearch -
I purchased the HD Stacker and Winegard gable mount from Denny's and received it within two days. I assembled and installed it in only a couple hours and am thrilled with the reception. Since I'm 65 miles away from Chicago, TV Fool says I should only get one channel without miraculous efforts. Without a pre-amp, I'm getting over 50 channels and all are over 50% signal with the major channels (ABC, CBS, NBC, FOX) in the mid to high 80% signal range. I even get one channel that's 20 miles in the opposite direction the antenna is facing. The assembly instructions were very clear and concise and the website has a LOT of useful information. I received great support before I purchased the antenna via email and telephone and while installing, called with a couple questions which were answered immediately and accurately. I wouldn't hesitate to buy this antenna or buy from Denny's Antenna Service in the future. Both come highly recommended by me, a new and extremely satisfied customer.
04/12/2012Provided by Citysearch -
I just wanted to write and let you know how satisfied I am with the new HD Stacker Antenna that I purchased from you. I live just about 60 miles N/W of Indianapolis, IN and I am picking up the TV stations from the South side of Indianapolis. I was using a big old flat head antenna on a tower and I am now seeing 4 TV stations I had never seen before.
I had a Winegard AP8275 signal amplifier on hand and put it on the system. I actually had to remove it because it was overwhelming my distribution system to my TV''s. With no amplifier and only using the HD Stacker antenna itself, I have crystal clear TV in all locations at my place in the country.
I am so pleased I researched all of this out and found that Denny was correct, it is the best HD antenna out there and he deserves the bragging rights!
03/14/2012Provided by Citysearch -
I purchased the HD Stacker Antenna and the Winegard AP-8780 TV Antenna Amplifier. I live in the Mountains of Western North Carolina. I live back a lane where cable is not accessible and trees were an issue with the dish or direct tv. I am happy to report that I now receive a station 60 miles away and several others. Their web site is one of the best antenna sites that I have ever been on. I was able to find out everything I needed to know and then some. I sent a question in about the amp and had my answer back in just a matter of hours. My neighbor saw my new antenna and asked about it, he'll now be giving Denny's a call. If you have stumbled on to them or they have been recommended, you are in the right place. I don't believe you'll do better.
09/06/2011Provided by Citysearch -
I ordered your HD Stacker last week and received ALL the parts (not even missing one nut, bolt, or washer!) in record time!, Thank You! (I wish all companies could do as well!) Next, I assembled and mounted the antenna, built all the cables and then was absolutely shocked when my tuner card found 47 channels! I'm pretty sure that the FCC said I would only get about 18-21. Excluding the time to trim branches, the entire job took about 5 hours. The construction and quality of the antenna is spot on! I am just astounded at not only the number of channels but the entire process! Thank You and your staff for everything, my experience with you shows just how far other companies could go in reaching this level of all around quality, and service! Awesome! I have already started telling family, friends, and coworkers about my experience and your products. You've got a loyal customer for life!
08/18/2011Provided by Citysearch -
After deciding to ""cut the cable"", I was overwhelmed by the diifferent choices for antennas and ""over the air"" equipment. Did I need a tower, rotor, big antenna, etc? I found Denny's from reading a couple of reviews I found online. I ordered the EZHD antenna and signal amplifier. All was delivered within a couple of days. I actually put the antenna in my attic, connected it to the existing cable splitter, pointed it in what seemed to be the right direction and I had the best picture on all of my TV's. The picture is much more superior than what cable provided. It actually took me longer to unpack the antenna and accessories than it did to connect everything! I am now saving about $100.00 per month thanks to Denny's Antenna Service!!!
I've been meaning to comment for a while. It has now been one year since I officially cut the cable and went with over-the-air. I owe many thanks to Denny's and Denny's web site for the assistance provided. I've effectively saved $1,200 this year and my out-of-pocket was about $500 including a TiVo with lifetime service. I have three TVs attached to my antenna using a booster and everything works very well. Denny's help in giving me the confidence to set this up was key. It was only with reading their site and talking to your representatives that I got the confidence to set up my current configuration and I appreciate it both from a personal and financial perspective. The money I spent on purchasing equipment from Denny's was well worth it.
Greetings from Georgia.
Denny and Rhonda,
I received my new antenna and pre-amp (HD stacker and Winegard AP-8780) on 16 June 2011. I installed everything the next day. I've waited this long to contact you so I could give you an honest opinion as to how my new stuff works vs. my old stuff (we've been getting ""free TV"" for 10 years) We live out in the country and IAW the ""gov"" web site, the available TV stations are in Augusta, GA. and Greenville, SC, both areas are 50-70 miles from us. Usually, when the wind blows or a storm is within 30 miles of us, our TV reception goes somewhere................other than to our TV. I've had my new stuff installed about 2 weeks now, been through 5 severe thunderstorms with strong lightning, 55 mph winds and I still had great TV reception on most channels! All I can say is, ""Damn, what a great antenna and pre-amp."" Also, I want to tell ya'll that your web site is great! I'm 65 yrs old and my son calls me a ""tec-no dinosaur"" but I had no problems getting around your web site and understanding just what I needed, and thanks to you my understanding of free TV airwaves and how everything works is up to date. One calm and clear night last week, I turned my antenna towards Atlanta (120 miles away) and picked up 3 of their channels. Of course they weren't there the next morning. Right now I have 27 channels, ABC, NBC, FOX, CBS, 6 PBS stations from GA, SC and NC. I feel like I got ""Free Satellite!"" TV. My 90 year old Mother-in-law lives with us and she's happy........she can watch her ""soaps"" with NO interference while she ""naps""!
Ya'll have a great day and thanks again!
06/22/2011Provided by Citysearch -
I ordered and installed a Stacker antenna from Denny's. According to the web site's antenna selector I should get ""GOOD"" performance from it. I got excellent performance from the traditional large Channel Master antenna that it replaced. In fact it is marginal at best and certainly not worth the $230 that it cost. I am replacing it with a Winegard HD8200U that should work really good here. I should have known better than to rely on the sales hype on their web site. I could return it for a refund but I don't have the packaging and the shipping costs would eat up most of the refund if they really give them which I doubt. The antenna probably would be ok for local reception but it is definitely not for fringe areas.
06/20/2011Provided by Citysearch -
I first talked with Denny back in March of 2011 about replacing my old Winegard Chromstar 2 antenna. It had been working for almost 28 years, the preamplifier finally failed. With Denny's help, I chose the Stacker antenna with the Winegard AP 8700 amplifier. I was impressed with the help from Denny, he went the distance to help. I spent a rainy Saturday putting the antenna together and mounting it to my old mast. I had my doubts as to the small antenna verses the old Winegard. Upon pluging the new Stacker in and turning the TV on, all doubts were erased. Here in michigan, I can receive most of the Southbend stations, all of Grand Rapids and to the east, Lansing and Jackson. I can receive somewhere of 43 different stations. I told my neighbor about Denny's Antenna, he seen first hand the reception I had, and decided he wanted a Stacker antenna as well. I placed another order to Denny's Antenna for an identical system. A couple of weeks ago, we again spent a rainy Saturday putting up his antenna. He has since cancelled his cable service and is very happy with the antenna. Thank you Denny for such a great American product, I am very happy with you and your company. The service and advice is nothing short af the best, I am still recomending your antenna's and service to all that want the best in an American company. Thank you again. Ed Hein, Portage Mi
06/02/2011Provided by Citysearch -
When I wanted to cut the cord from the cable company, I didn't know where to start. I found more information than I could have hoped for on Denny's website. It is informative and easy to follow.
When I had learned about purchasing and installing an antenna, I made myself a shopping list of parts I thought I needed, and I sent the list to Denny himself. Within two days, he had replied to me with his recommendations, cutting out a few parts that I didn't need because I live so close to the broadcast towers. He also had some installation suggestions specific for my location and home.
It was a few months later when I ordered the EZ HD Antenna, a mount, a signal booster, and a splitter. Everything was shipped UPS and arrived in two days. I was able to install the antenna in my attic and am now enjoying free TV in all the TV's in my house. The picture from the EZ HD Antenna is fantastic. The uncompressed signal is noticeably better than what Uverse provided, especially for live sports.
I will definitely purchase through Denny again.
Tony Ds called me right away, showed up right when he said he would, professionally installed our antenna, cleaned up everything after he was done and hooked up our tvs and showed me how to operate the system. I've had the antenna since mid-summer and it works great. Add Netflix and Roku and I have more tv and movies than we can watch, for under $10/month (Netflix fee). Great alternative to satellite. I'd recommend them to everyone.
06/10/2009Provided by Citysearch -
I bought and installed an EZTV antenna and wanted some installation advice before installing. I spoke with a woman named Rhonda, who answered the phone, and she had no advice and just said to try it and see how it works. If I had any problems, I should call after I've done it. This wasn't great because that meant I would have to redo do the wiring if my plan didn't work out. I wanted an expert opinion about it so I wouldn't waste my time if it wasn't a good way to do it.
After the installation, I called to explain how I hooked it up (sharing the splitter with my satellite dish) and that I wasn't getting all the stations. The same woman answered and she said she knew nothing about that. I asked if there was anybody there who did and she said Denny might but he wasn't there. I asked if she could have him call me and she said, ""I can give him your number."" As if there was some doubt he would call me. I asked if he returns his phone calls and she said, ""I honestly don't know.""
She was a rude person that made me feel as if I was inconveniencing her. But it turns out she was right, Denny does not return his phone calls because I haven't heard back from him.
Fortunately, I have a friend who was able to answer my questions. I will never buy anything from them again.