I've shopped at lowes for years, never with a bad experience. Since I last shopped there, the Bellevue branch has closed down. I was ordering a new appliance, and lowes sells it on their website, and advertised guaranteed delivery by mid December, so I order it. The day before it should arrive (~2 weeks later) I get a call, and they state they cannot get it for 60 to 90 days, apparently the manufacturer is backordered. They attempt to upsell me to an alternate model (They don't have any alternate models with the features I care about). After they research off the features I list, and realize this, I get a call back.... apparently my order is now "on its way from the manufacturer to the distribution center", and will arrive around the end of December--They don't give an exact date (I do make it very clear this is a Christmas present). At this point in time their website will sell me the appliance for $300 more, with a guaranteed pickup of December 28th. Anywho, I finally get my appliance, it arrived on January 6th.Apparently this lowes has issues with online orders arriving on time from their appliances department. Based off my experience, they are also knowing making false claims to their customers. The actively advertised 'December 28th' pickup date, '60 to 90 days backorder' and 'my order being on the way already' do not line up to them being honest in their dealings with their customers. My past experiences with lowes have been wonderful, this one was awful. It was also my first experience with the Issaquah branch.
6200 E Lake Sammamish Pkwy SEIssaquah, WA 98029
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A huge shout out to Parker and John in the Seasonal Department at the Issaquah location. On President'a Day, my husband and I came into the store searching for a part for our pressure washer. Turns out, it would have been impossible for us to fix it had it not been for the expertise of Parker and John that detected a broken off part on one of the connections. They managed to remove the obstruction and we were then able to purchase the part needed to make the power washer operational. Kudos to both of them for going the extra mile with OUTSTANDING customer service. Because of them, we will definitely be using Lowe's as our first choice home improvement one stop shopping destination.