I called to get a replacement pair of soft contacts as the last pair I had got mixed up with an even older pair (long story). I had gone to Dr. Tylock's office for years and I explained my story. They happily provided me with a replacement pair and made an appointment for an exam for two weeks later. When I showed up today (I live 45 minutes away now), I had to wait 35 minutes to get called back. The technician immediately asked me if I was there for an examine for contacts. I said yes as that was the entire reason for my visit. There was no mistake as to why I made the appointment with the lady who answered the phone and the technician who helped me get the replacement contacts to hold me over until my appointment. He tells me they no longer do contact exams as they are too time consuming. Long story short, I was brushed off with a very half- hearted apology and sent out the door having over 2 hours of my time wasted with 90 minutes of that spend driving to and from the office. Bottom line is this: Do not even call this clinic if you are not interested in eye surgery. The are not interested in you in the least. I suspected this for years and now it has been confirmed. This office is in it for the money that Lasik and the other eye surgery procedures have to offer.UPDATE: About two weeks after I posted my initial review, I got a call from someone at Dr. Tylock's office (office manager maybe, I didn't catch that). She said she was aware of my recent visit and bad experience with trying to get an eye exam for contacts. She apologized on behalf of Dr. Tylock for my treatment. She stated that I had been Dr. Tylock's client for over 14 years, and I should have received my exam as always (even though they do not fit for contacts anymore with new clients). She offered to compensate me for my lost time and dissatisfaction, acknowledging that my time is valuable. I told her that it was not necessary to do that. I just wanted to make sure that the people involved in the incident were aware of the way I felt when I left the office. I also wanted them to make it clear to new (and potentially to existing clients as well because I'm still not clear exactly what their policy is) that they no longer do contact exams so that no one else wastes time or experiences frustration. I gave them an extra star for putting forth the effort to give me a call to make amends. I don't believe I would not received an apology call if I hadn't written this online review. But then I guess Dr. Tylock and his office manager would not have been aware of what happened to me during my visit.
1. Bryan Conrad
2913 N Belt Line RdIrving, TX 75062
From Business: Dr. Conrad Bryan is your neighborhood eye doctor located at 2913 N. Beltline Rd. Your Irving eyecare center offers genuine eye care where your eye health and wellness is our primary focus. Annual eye exams are a recommended cornerstone for ensuring the health of your eyes. In addition to checking for changes in your vision…
3626 Irving MallIrving, TX 75062
From Business: Visionworks offers fashion brand frames, lenses & sunglasses with leading vision correction technology. Best value & selection. Buy online or visit your Irving Visionworks store.
28. Eyecare 20/20
Have seen Dr. Park several times in the last few years, and he does a great job. 2 years ago, I found out I needed bifocals. They suggested the no-line ones, which sounded good. Unfortunately, when they came in, they were weird for me. I lasted about 3 days and just could not adjust to them. Dr.…
29. Irving Eye Care
Do not use this establishment for anything! My son went here for contacts, he was giving the wrong contacts, I had to take him to another doctor to get new contacts. I needed a receipt for the appointment, when I recieved it via fax from this office I noticed $130.00 credit. Was I ever told a…
3725 N Belt Line RdIrving, TX 75038
From Business: For quality care for your eyes, look no further than our full-service eye care center in Irving, Texas. Whether you need new glasses or contacts, or simply need to schedule an annual eye exam, rest assured that the caring and compassionate staff from Beltline Vision Clinic would go above and beyond for your eye care needs.
The office staff was wonderful... Very comforting in the fear of the unknown. Pre-Op was easy. Surgery was a piece of cake :) Thank you for the gift of sight. I can't tell you last time I fixed my hair without visual assistance.
Original surgery was 14 years ago &amp;amp;amp;amp;amp;amp; a positive life changing point. Current surgery was an enhancement. Very satisfied.
I was very satisfied with the surgery and all of the doctors and nurses. I will recommend Tylock to those considering lasik.
Everyone in the office is very professional and extremely caring. I have already recommended two people too Dr. Tylock.
Extremely professional! This was a wonderful experience with Tylock. The staff was awesome and very informational.
Very satisfied from the service to the precision. The staff was excellent and made this a pleasant experience.
In my experience, Dr. Tylock provided me with excellent service and I think the staff were very professional.
i was nervous but Dr. Tylock was great and talked through everything. Great staff. Christy B.
Very friendly, informative, &amp;amp;amp;amp;amp;amp;amp;amp; didn't waste any time.