A older looking man working there by the name of "Sam", was attempting to sell me a large floor set speaker. He promised the sound quality would be un-matched by any competing brands such as Bose. Now I realize for a cheaper price you will recieve cheaper quality. But this was the most sketchy looking speaker I have ever seen in my life!!! As he was demonstrating it smoke started bellowing out of the rear of the speaker. He said it was normal and it just had to warm up... THERE IS NOTHING NORMAL ABOUT A SPEAKER POURING OUT SMOKE. Then on top of that when I displayed disinterest in the speaker he persistently tried to keep me in the store even offering me a cheaper price if I paid in cash... I am now tax official but that seems like tax evasion. I am ashamed my local Irving mall which I have been going to for years would ever but such a sketchy and embarrassment of a store in our local beloved mall. Just disappointing and un-nerving. BEWARE of this business.
Their staff are not knowledgeable, the managers are Extremely rude, and their service warranty's are a HUGE waste of money.I recently had a bad experience with a warranty on my laptop. After dropping it off, I did not hear back from them at all. The store manager was very rude, argued with me, and tried to push the blame regarding the damage and follow up on my laptop. Needless to say at this point I am contacting the district manager and will go as far up as I have to in order to find someone who actually cares about customers.
Just received my TRX Rip Trainer new as described with fast shipping and as a bonus, my order even included the heavy cord which I was going to purchase separately. Thanks!
Fast shipping! Amazing guys!
This is a great place to work at and gain more customer service experience.
As a former 4-year employee of Fry's I would like to say that, as long as you find yourself talking to someone that doesn't make commission (Audio-Video, Computers, and certain parts of components) the employees are typically over qualified for their positions and do go out of their way to help people find what they need. Unfortunately the company has a problem ordering enough of in demand products and instead overstocks terrible items that are high in margin and low low low in demand. Certain sales heavy departments (Computers, for example) will deny customers services if it doesn't add to their commission. Some times employees will simply just miss someone in distress (that happens anywhere) but it is these more commission dependent salesmen that will plainly refuse to help There are products that have missing parts or defects that are marked down and still being sold for parts, though when this is the case they are clearly marked with a large orange sticker.Outside of these things and the employees being forced to dress like used car salesmen it is a fairly average department store.@Crash Override Though your scenario sounds unfortunate I do feel you're probably down playing your reaction or exaggerating what happened. I can't speak for their return policies regarding Components merchandise but had you been calm in responding I seriously doubt you'd of been escorted out. Fry's doesn't have anyone labelled as "Security". If you saw someone in a black shirt that had to escort you out then it was most likely a police office.Also you'd of been the first they actually physically grabbed to escort out of the store (considering they can't even physically stop anyone they know is stealing without evidence of them before during (both on and off camera) AND after the act.)I have NO love for the company as an associate but I figured I'd correct some of these errors in the other review.