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Vision City Las Colinas

Map & Directions
(23 Reviews)

811 W Royal Ln Ste 100, Irving, TX 75039

(214) 393-3008

CLOSED NOW
Today: 7:00 am - 6:30 pm
Tomorrow: 8:00 am - 5:30 pm
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General Info
At Vision City Las Colinas, we pride ourselves in offering exceptional patient eyecare, personalized frame styling, and an extensive selection of eyewear, from budget frames to affordable designer collections.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Sat - SunClosed

Extra Phones

Fax: (214) 393-3009

Services/Products

Call us to schedule your comprehensive eye exam or contact lens exam. Our doctors have vast experience in treating dry eyes and ocular allergies as well as managing glaucoma, macular degeneration, and other diseases of the eyes.  

Brands
contact lenses
Payment method
all major credit cards, financing available, insurance, check, debit
Location
Next to RaceTrack on the corner of Royal Ln. and MacArthur.
Neighborhoods
Las Colinas, Tuscan Park
Languages
English, Spanish
Categories
Contact Lenses, Optical Goods, Optometrists, Opticians, Eyeglasses
Other Information

Parking: Lot

Wheelchair Accessible: Yes

Reviews

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Daniel M.

06/20/2014

Overall

I booked an appointment several months ago and had my eyes examined for contacts. I met the Dr and did not like her from the get go. I felt rushed and she over talked and interrupted me every time I attempted to speak. After getting fitted I then went to the front desk and paid my balance in full. The remainder was going to be billed to the Insurance. I received a call a week later from one of the employee there explaining that she made a mistake when giving me the balance of my copay. She admitted that she did not understand my Insurance and she quoted me the incorrect amount. STEPHANIE said before I picked up my contacts I needed to pay an additional $41.50 dollars. I became upset only because she admitted several times during our phone conversation that it was their error. I called and attempted to speak with the Dr, however the staff there said that the Dr, does not take calls in reference to complaints. After going back and fourth with the Office Manager I got no where with her besides her bad attitude and big ego. I attempted to send the Dr. an email explaining the situation because I felt like she would be concerned with the way her staff handled this situation. I never heard back from the Dr but did here back from the Office Manager again saying that my contacts would not be released until I paid this amount. Needless to say it was been several months and I decided to give in and pay the $41.50 so I can just get my contacts. I called to make sure that they were available for pick up and the the Office Manager Stephanie gets on the phone and says because I have waited 3 months to pick them up I must also pay the $10.00 shipping fees they incurred when they had to ship them back. So lets see here!>? You mean to tell me you haven't called me to see when I planned on picking them up so you send them back and you want me to pay after everything your office has made me deal with? Well after asking her if she felt like if charging me $10.00 was a good business move she said " she would waive it as a courtesy. Point of my story I would not reccomend anyone to this practice, I figure if the Dr doesn't care then why should her staff, and believe me they don't! This place is overpriced and unworthy of peoples hard earned money!

baltazarr838

12/18/2012

Overall
Very friendly & very helpful w...

Very friendly & very helpful with insurance calls, etc. Always a pleasure- thank you!

jettt905

12/13/2012

Overall
The staff was very helpful and...

The staff was very helpful and patient during the whole process. Danny was great and supportive through all of my indecisiveness.

rpeter794

12/13/2012

Overall
It was a wonderful experience ...

It was a wonderful experience - very friendly staff! Beautiful facility!

avincent490

12/07/2012

Overall
Friendly environment & they re...

Friendly environment & they repair glasses- did a wodnerful job! What great customer service - thank you for your help!

regi47

12/04/2012

Overall
Very easy registration & profe...

Very easy registration & professional staff. They were marvelous! =)

a_andrew49

11/29/2012

Overall
Very comfortable waiting area,...

Very comfortable waiting area, reasonable prices and very friendly staff =)

erw898

11/09/2012

Overall
Best experience I have ever ha...

Best experience I have ever had going to the eye doc! Thanks!

charies04475

10/19/2012

Overall
I got my appointment quickly. ...

I got my appointment quickly. They treat you with respect and they are very friendly.

aust7647

10/16/2012

Overall
I am moving to Illinois. I ap...

I am moving to Illinois. I appreciate everything Dr. Patel has done for me! I love her as my doctor and if I ever come back to Texas. I will definitely be back to see her.

stacyadams725

10/11/2012

Overall
I really like the doctor I saw...

I really like the doctor I saw!! There was some confusion with my insurance but everyone really worked hard with me to get the most bang for my buck. I also had a small problem at checkout but the ladies at the desk worked hard to get it correct! Overall a wonderful experience and I believe I've found my home for eyecare!!

john03825

10/10/2012

Overall
The staff at Vision City are v...

The staff at Vision City are very polite, professional and are eager to express the fact that they are there to serve and to give the highest level of satisfaction and service to clients. The Doctor was extremely professional, very knowledgeable and a pleasure to meet.

annettser

06/04/2012

Overall
"hats off this place is amazi...

"hats off

this place is amazing.

saw Dr. Patel.. patient, professional, personable ... perfect!

same applies to the larger team. "

steve36110

05/25/2012

Overall
Vision City has to be the best...

Vision City has to be the best optometry "sight" in the City. Dr. Patel is kind, patient, caring--everything you'd want in a health care professional. Her staff is friendly and warm. And talk about selection! Vision City has the latest in eye wear fashion. If you're thinking about changing doctors, think Vision City!

karl93

05/22/2012

Overall
Dr. Patel is a great doctor wh...

Dr. Patel is a great doctor who is totally normal and you can tell she loves what she does. Very easy! The staff at the desk was also great very helpful and courteous.

cchelsey

04/19/2012

Overall
Everything about Vision City L...

Everything about Vision City Las Colinas was fantastic. The staff was very helpful and professional. I was seen within 5 minutes of arriving and they made sure all my questions were answered. When it came to picking out my glasses they brought me many samples and were truthful when it came to how I looked in them. I will be back. They were professional, fast yet took their time, and very nice.

brendabooler

03/05/2012

Overall
I lost a pair of glasses I pur...

I lost a pair of glasses I purchased at Vision City almost a year ago. They were able to quickly pull my file and although the frames were not in stock they were able to get the glasses reordered and even provided express delivery. Both the vision tech and the young woman who completed the order were courteous and professional.

jjimmyj

02/15/2012

Overall
The group is always profession...

The group is always professional and helpful. They act like they have all the time in the world and are never rushed. I am bad and don't go for my appointment in a timely manner.

johnskim87

02/07/2012

Overall
Very comfortable visit! Any ki...

Very comfortable visit! Any kind of medical appointment makes me nervous but I felt at ease almost immediately.