2700 Ranch Trl, Irving, TX 75063
Primary Phone: (214) 296-6201
The Dump Furniture Outlet
Dump Furniture Outlet
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
I made a 3k purchase on Dec 20th 2014. When the items were delivered some had to be assembled. The delivery people damaged 2 of the pieces during assembly. After going through the run around with the customer service number, sending emails with pictures and a repair person coming out I was told it would be Jan 30 before the damaged pieces could be repaired or replaced. In the mean time i would have to deal with my living room looking like a whirlwind hit it! Needless to say I was livid and this just was not acceptable. I drove back out to the Dump store to talk to someone face to face. That someone was the store Case Goods manager Mr. Jeffrey Richardson. I must say that I was not happy but I was pleasantly surprised by Mr Richardson's professionalism and demeanor. Once he understood what the problem was he very quickly and professionally worked to resolve it by swapping out my damaged pieces and getting me a date for the swap in as little as 3 days. Thank you Mr Jeffrey Richardson and if I continue to be a customer of the Dump it's because of you. You demonstrated the best level of customer service that I have encountered in quite some time.
I went to the location in Irving. Went because there was a huge sale on sofas and mattress, I arrived and ask to see the sofa they were advertsing for 400 dls they said they were out of them the sale started at 10am I arrived at 10.45 am and they were sold out, I'm never returning to this or anyothet dump again!
BUYER BEWARE! Bought a sectional and a kitchen table/chairs at the Dump. When it showed up, it was both damaged (tears in the fabric) and defective (structurally misaligned so the fabric could not attach in the back). Showed the delivery person the damage, but he said I would have to call customer service. Called "customer service". They came out to fix or replace the chairs for my kitchen table (which were also badly scratched) and "repair" the sectional. I showed them the defect and how it couldn't be repaired and said I wanted it replaced. Repairman agreed that he couldn't fix the defect, but I would have to call customer service.
Called "customer service" again and they insisted repairing or replacing it was at their discretion according to the contract. I let them know I understood what the contract said, but told them that the repairman couldn't fix the structural damage.
After several calls to Corporate and speaking with extremely rude "customer service" agents, they picked up the sectional, charging me $100 pick up fee and a 20% restocking fee! I totally understand a business charging a restocking fee for merchandise returned for no reason, but I should not pay to have a "brand-new" sectional which is damaged and defective picked up and restocked.
Worst experience I have ever had buying furniture.
12/27/2011Provided by Citysearch -
I bought six dining chairs at the Dump yesterday. They were new in the box, and like most lower end chairs had to be bolted together. I got them home, started assembling them, and on the sixth chair found that it had two bad scrapes on the finish. The outside packaging was not damaged. and the scrapes were underneath the foam sheeting, so I assume it happened at the factory. I called the Dump, went through the menu, and clicked on the number for questions about completed orders, and got a message that their east coast office was closed, and gave me business hours to call back. This call was placed at 3:30 in the afternoon on the Monday after Christmas, when their stores were open for their holiday hours. I called back, clicked on the all other problems option, got a person who said I'd have to talk to the department that gave me the message that it was closed. I asked to talk to a manager, I was put on hold, and I never got through to anyone. I hung up, tried again, and the person who picked up this time told me that there was no problem, that my sales person could resolve the issue. She put me on hold, and a few minutes later my sales person took the call. She said I'd have to talk to the customer service department (the one that hadn't answered earlier). She claimed that they were supposed to be open on any hours the store was open. They tried a different number, and forwarded my call to the customer service department. After several minutes of dead air on the phone, I got a message that I'd be helped by the next available representative, followed by several minutes of music. I then got a person who seemed very confused by the entire chain of events, and told me that I didn't need to talk to customer service, that if I just went to the store they would exchange the chair. Before I bought the six chairs I had been told they had 10 in stock total, the lady from customer service told me that they showed 23 in stock after my purchase. I put the chair in my van and started driving the 25 miles to the Dump (I live on the other side of Dallas), It hit me that after all the different stories I'd gotten, I might want to call and verify before I made the 50 mile round trip that they'd actually replace the damaged chair. I called from my cell phone, and the person asked if they'd given me a return authorization number, I said no, that the person in Virginia had told me I didn't need anything to return it the same day. She put me on hold again, and when she came back she told me that the customer service rep had authorized the return, and gave me the number to give to the loading dock. From that point everything worked as it should, but I would never buy from them again. I can understand a flaw in the product, I can't understand getting a different story from everyone I talked to, departments that can't be reached without going around the system that you're supposed to use, and having to spend 45 minutes on the phone to resolve an extremely simple issue that should have been immediately resolved.
We had a dining room set delivered to our home. We noticed a 6 inch hole in the back of the buffet and brought it to the attention of the delivery men. They then stated for us to call the 866 customer service number and report the damage. As they were about to leave I then asked again how to get this hole fixed. They repeated call customer service and they assured me that they would repair or replace. They then asked me to sign their paper work so they could leave. Within mintues I called customer service and they would not repair or replace because I did not notate on the manifest that merchandise was damaged. At that instant we felt decieved and mislead by the delivery men. They gave us the wrong info and conned me to signing. There were not words just a line with an X to sign. I spoke with different people at customer service and have got no response. Lesson learned do not sign anything unless you are satisfied with your merchandise. Inspect your furniture thoroughly and dont listen to the delivery men, make sure you notate on their manifest that merchandise was damaged. This company has nice furniture but their integrity is questionable.
We purchased a desk set on a Saturday. It was delivered as promised on the following Monday; however, it was delivered missing critical hardware to install the desk return. We have called their Customer Service Department for 2 days to find out how we can get the missing hardware. No one has returned our call. We have called the store directly. No one has returned our call. Seems like they were really pleased to take our money, shake our hand and then disappear. Be careful. Be very, very careful.
My family and I went to The Dump looking for deals. We like eclectic things and have good taste. We looked quickly through their "new" items, but didn't really find anything "dump" worthy in price. Then we went back to the clearance area and found so many items, we felt like kids at Christmas. I am a bit of a handy man and can repair furniture to some degree.
- A 4' x 4' white mantel mirror with beveled glass to go over our fireplace for $39 and I painted it black.
- A 3' x 4' mahogany mirror with beveled glass that had a couple rough spots, but it was $19 and I easily fixed it.
- A 4' x 4' mahogany table top for $29 and mahogany legs for $19. The legs did not come with the table, but you would never know it now. This is easily an $800 item.
- A large, tufted leather ottoman, but one of the legs was broken. It didn't have a tag, so we asked a salesperson and he offered it to us for $30. We jumped on it. I glued the leg back together better than new and you can't tell it was damaged. It was normally $495.
- A nice nightstand with turned legs for $39. This was the only disappointing item because one of the legs is a different length than the other 3, but I was able to level it and hid the one "bad" leg until I can permanently solve the problem.
So, we spent about $200 total for about $2000 worth of furniture. All the items look wonderful (unless you are small like my daughter and are able get under the night stand to notice the one short leg) and my wife bugs me at least once per month to go back. I don't think I would buy new furniture there or if I did, at least not have it delivered.
Bought 3K worth of furniture. Delivered only half, damaged goods, damaged trees in yard, failed to show for next delivery, called at least 10 times on 4 different weekends with no return calls from managers. Have cancelled charge and will have to go to legal - nighmare / beware