Management is poor! Manager doesnt even speak english and is very unprofesional. Speaking with her is like speaking with a person with no education. Shes never in the office. Tenants constantly have to call code enforcement to place a maintanace request cause manager NEVER answers the phone. You will only catch her in the office from the 1st of the month til the 4th if you're lucky. Maintanace request will only get done when the city of irving gets involve. Other than that neighbors are very friendly and its a quiet place to live in. The only problem here that needs to be changed is the whole management. This place would get a 5 star review if there was a well trained manager here cause the current one doesnt even know how to fill out a receipt. Much less how to spell
3939 N Hampton RdDallas, TX 75212
From Business: Established in 1983, Dallas Housing Authority offers housing assistance to low-and moderate-income families and individuals. It provides rental and leased residential options to more than 57,000 people throughout Dallas County and Plano and Red Oak units in Texas. Its public housing programs offer single-and multiple-resid…
Been calling the office over 6 days..turned in a whole sheet of maintenance work that needs ro be done n its been since march..a couple if issues since we moved in..been calling for a maintence order n they will not answer or never in the office..ive even drove over there before going to work n there not in there..whi runs this buisiness...
I worked with Andie Robbins and she was very professional and patient. She went above and beyond to help me and I love my new apartment! After searching and searching, I should have called Andie first! Thank you Andie, you rock!! I would recommend J. Ellis to anyone.
Never ever move to this apartment. They sneak into all possible ways where they can charge you extra. Appliances are from stone age - electrical bill sucks. Whether you use or not the worthless cable service you have to pay extra 50 Dollars. Management teams change frequently. Staff do not know what is customer service. They are very rude and irresponsible. You can not trust them - until you keep your conversation with them in written. I would have rated this apartment negative *****, if I would have that option.
Rude ! doesn't actually hear what his clients needs are
Horrible! Unless you have lots of spare time to spend in court getting your money back, don't bother renting here. They are shady & try to take advantage of people with less than perfect credit. You're better off somewhere else!
Burn Brae Apartments are not new apts but the maintanence staff and office staff does all they can to make a comfortable place for you to come home to. The person who made a bad review was someone more than likely got behind on rent and was told to move. The Manager never files eviction to keep from hurting someomes credit for a very long time. She is very considerate and works with her residents as muchas she can. Like anywhere you live... You can not live for free. Burn Braes qualifiying criteria is very strict. But it can not keep out friends or familys that do not belong on the property. That is why each community needs to come together and if there is criminal aactivity going on the call the wonderful Irving Police Dept. They have more than enough police men to come out and take care of the so called problems. I would recommend to anyone that is looking for a resonable apartment to live in and be comfortable and safe. If you want to go live somewhere else you will pay $200 more due to the apartments putting in a new stove and refigerator. Save your $200 for grocery shopping or car payments. Bills are only getting higher. Does not seem like anyone is getting raises. Do the math people. Be smart. People get on sites like this to try to give people like the office staff and maintenance staff a bad name. This is not fair. Just because a person is mad they can not pay their rent!
I would take this opportunity to thank Sherman Bridge. By means of their deal calculator I was saved from investing in a dud property and saved my savings in the process.
Horrible place to live. Full of Drug Dealers and Crack Whores. Office Staff is the worst and the maintenance crew lets themselves into your apt and steals your stuff. Always have police arresting people in the complex. Very dangerous at night. I do NOT recommend!
these guys are the worse. Google the phone number (214) 396-5551. I keep getting constant phone calls from this number and had to Google it to figure out who was calling from out-of-town. When you do call back, you don't get a name or company name and when someone does pick-up, they don't say anything but breathe .... talk about creepy. I no longer have a property mortgage with them and there are no notices on my account when checking online. They DON'T send an email to you when there is a problem, so this is NOT THE FIRST TIME they have pulled this type of stunt. Time to throw them under the bus .... hope they get their customer service department in order .... what a freeking train wreck of an outfit. So glad to be done with them ....