It took 3 weeks to get my order which should have only taken a week! Pace Punches sent me the wrong parts and would not agree to pay the shipping to return my order. They have ridiculously long lead times, and they are not price competitive with the rest of my suppliers. Their customer service staff is nice, but not well trained or knowledgeable about the products or industry. They called me every day to receive their payment even though our agreement was 30 days payment terms. Not only did I lose money on the job my customer no longer wants to work with us as this job had a deadline that we unfortunately could not meet. Overall this was a horrible experience and I will not be working with this Pace Punches again.
I worked with them.... talk about modern day slave drivers... gave them ideas in how to make production flow smoother but fell on deaf ears. Won't give merit increases to those who truly deserve it. Wrongly accused people of minor incidents. Ran by 2 brothers who's only interest is themselves.
This company manufactures a decent product. Unfortunately, they're not equipped to handle large scale distribution. Their "sales executives" have little to no idea about whats going on within the company. Their sales director is also one of the most unprofessional and rude people that I've ever had the displeasure of talking to. You wont be seeing any products produced by Liquid Science inside my shop.