18011 Culver Dr, Irvine, CA 92612
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10/21/2009Provided by Citysearch -
My vehicle went through the rail and the rail clutched onto my side skirt (BMW 325Ci) and ripped 2/3 of it in half and when I tried to speak to the manager, he told me that he didn't want to talk about it, that it was my fault and that I almost broke his rail (what did I do wrong? He's the one who put my vehicle on the rail and drove it off the rail) and that if I wanted to talk to him, that I should sue him. Did I sue him? No. I am a college student and I don't have the time to file a lawsuit. I am writing this review to warn you, who may be considering this car wash: If you have a vehicle which is a coupe, sports sedan, or basically, any car that is somewhat low to the ground, DON'T TAKE YOUR CAR HERE or ask them to wash it without putting it on the rail! Customer service is horrible. The quality of the wash, I will not comment on, for I had no issue with that (Not bad/Not great - average). Wash at your own risk. If your car gets damaged, they WILL NOT cover for it.