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Norrell Service Experts
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71 Years
in Business
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Expert Service, Guaranteed!
- General Info
- Norrell Service Experts has been providing top quality HVAC and plumbing maintenance, installation, and repair to homes and businesses throughout Birmingham since 1953. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There is an Expert for that. When you have help from our professionals you can rest assured that any HVAC or plumbing problem you have will be fixed fully. Norrell Service Experts in Birmingham will take care of everything needed to ensure your home's comfort. We're experts in heating, cooling and plumbing - superior service is what we do best.
- Norrell@ServiceExperts.com
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- Services/Products
- Heating Repair & Service, Air Conditioning Repair & Service, Electric & Gas Furnace Repair Service, Furnace Sales & Expert Installation, Furnace Maintenance, Air Handlers, Heat Pump Repair Service, Heat Pump Sales & Installation, Heat Pumps, Mini-Split Systems, Packaged Systems, Oil Furnace Repairs, Boilers Repairs, Furnace Replacement, Garage Heaters, Air Conditioning Sales & Expert Installation, Air Conditioning Maintenance, Solar Air Conditioning, Air Conditioning Replacement, Energy Efficient Equipment, Air Filtration Systems, Air Cleaners & Purifiers, HEPA Filters, Media Air Cleaners, Electronic Air Cleaners, Germicidal UV Light Systems, Indoor Air Quality, Humidifiers, Dehumidifiers, Duct Cleaning, Heat Recovery Ventilators, Energy Recovery Ventilators, Commercial HVAC Repair.
- Brands
- Lennox, Trane, Carrier, Amana, Bryant, Goodman, York, Mitsubishi, Rheem or whatever HVAC brand might be in your home
- Payment method
- amex, check, discover, visa, master card
- Accreditation
Better Business Bureau, North American Technician Excellence
- Associations
- Better Business Bureau
- Other Links
- Social Links
- Categories
- Sewer Cleaners & Repairers, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Boiler Repair & Cleaning, Cleaning Contractors, Heat Pumps, Heating Contractors & Specialties, Heating Equipment & Systems, Heating Equipment & Systems-Repairing, Insulation Contractors, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning, Water Heaters
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Reviews
Quoted one price over the phone to replace our capacitor. Commissioned service rep showed up and charged my wife a different price. $305 for replacing a capacitor. It took him 20 minutes to replace a $15 dollar part. He lied to my wife and took advantage of the situation.
I called the general manager and he justified the price by telling me how he had had essentially been ripped off by being charged high prices when getting his car fixed. It was a fair price and how we misconstrued the price given to us over the phone. The technician was speaking in general terms not about what our cost would be.
I called the corporate office in Dallas. They were helpful by telling me that they don't set the local prices and they would look into it. It went nowhere. (I won't ever buy the parent companies air conditioning units again either.)
I have been a customer of Norrell for 4 years and up until this point their service was acceptable. Recently I have had a terrible experience with trying to book service appointments for the inspections I pay for twice a year. I pay up front, yearly, so I guess once they have my money they could care less about working around my schedule to make sure my unit is inspected in a timely fashion. I also had someone come out and quote a ridiculously high amount just to top off freeon. I called around and found three other companies charging less than half of what he quoted. I also found out they don't keep up to date records of the service i have had done on my unit. 4 years as a customer and they couldn't tell me what part I had replaced two months ago!! Their customer service line is not helpful at all and a waste of time since they don't keep records of past service and technicians who have been to my home. I would not recommend their service to anyone and I will not be using them from now on.
Details
Phone: (205) 235-9045
Address: 2524 Commerce Sq W, Irondale, AL 35210