People are rude and do not answer emails or voicemails, avoid this company if possible. Wish we had, it is very frustrating dealing with so called property management company, all they care about is getting the rent, anything else doesn't matter. You have been warned!
In my experience with this company , they are very rude and unprofessional! I rent a house from them and I pay my rent and hold up my end of the contract! I take care of the rental property as if it were my own. In return, anytime I need them to come fix anything they have excuse after excuse why it can not be done in a timely manner. My air conditioner has broken 5 times in the last year and a half that I have been renting from them. They say to submit a maintanence request online but then then don't respond to them. I called them and they said they would CALL me back within an hour and after two hours I called them back. They said they emailed me the information. I don't sit by my computer all day and I was expecting a CALL since that is what they said . I called them back with my frustrations and Nina hung up on me. I understand she only answers phones but she should have gotten Lacey, the supervisor if she didn't know how to explain it to me instead of hanging up! I called back and spoke to Lacey the supervisor with all my frustrations and her answer was "well, we are all humans. We make mistakes ". Understood but obviously they don't understand how HOT it is in my house! They really just don't care! This is only one is many instances with them! STAY AWAY FROM THIS COMPANY! Learn from my mistakes .
I guess I should have read the reviews before moving here. We moved from New York to Orlando July 2016. This place is horrible, a total dump... I'm moving in 2 weeks as soon as my lease expires. The buildings are sooooo old and totally infested with roaches, it's absolutely disgusting & out of control. I'm having to throw out a lot of my furniture and personal belongings because I'm scared I'll take roaches with me to my new place. It's been almost a year & The fitness center has not been opened one day yet . There are ducks with ducklings living on the complex, which is cute.... but not when they poop at the edges of the swimming pool which takes forever to get cleaned up..... Lots of trees in here, that's maybe a beautiful thing, but not when the trees are old and with the hurricane season you fear it old branches will fall on your cars , kids or yourself . Not gated & lots of weirdos walking around in here at anytime night and day! Trust me, the location is nice, close to store & stuff..... but PLEASE DO NOT COME HERE... THE ROACHES ARE THE WORST, you'll be disgusted while you live here , and when it's time to move you either takes roaches with you or have to throw your stuff out ! A total nightmare & we pay $900 for a 2 bedroom & 2 bathroom! Another thing is there is dog poop all over, nobody cleans up after their dogs. My kids have to be locked up inside, dog poop outside, not gated, so not safe outside, duck poop at the pool, no fitness center throughout my entire stay here, the tiny kids playground at the back of the complex is spooky and filthy! Read less
This company is highly unprofessional on every level. I was shown a rental which was overpriced for what the units were going for currently, I was asked to use my time to send "comparable" listings to the realtor so that she may submit them to the owner to see if he would drop the rent. Long story short, I tried to follow up several times, and I did not get a reply. Finally after days and asking the realtor if I should "Call the office" as she is not answering my questions, she replies with "its been rented". Mind you, this listing is still online active and accepting $50 application fees. Very shady and poor business practice to say the very least.
I can't begin to tell you how frustrating it is to work with this management company. I am a renter in one of their properties. I have ongoing issues in the property and all maintenance does is pass the buck. I pay my rent EVERY month on time and care for the home as if it were my own. If you have good tenants...you seriously risk losing them with the way this management company treats them!
Rented my house out in 2 weeks! Excellent! Super easy to work with and very knowledgable about the industry and even got me more then I thought I could for rent!!! Also have very reasonable and competitive fees and prices. Will definitely use them again!!! It would be a mistake to go anywhere else! Can't say enough good things about them :)
I switched to then because I was unhappy with my old property management company and they have been great! They got rid of my problem tenant that the old company placed,and found me a new one that has been great and is paying an even higher rent. Anyone who owns an investment property that wants to have it managed by people who care you need to call Presidential Group. They are the best!
Can't get the property Mgr. To call or email me back after trying to find out about property(s) for rent. The person at main office answering phone was extremely rude and unprofessional and acted like my business meant Nothing to them. I would not do business with this company!