I arrived on time and was told, go pick out a color", which I did. I waited until 11:10, and a woman named Andy began to berate me, saying, "We are like a doctors office, you need to wait your turn". She used a hostile tone towards me in front of the other customers. When I rebutted that I had an appointment for 11am and had a family function to attend afterward, she became more aggressive and refused to give me an approximate wait time. She and her coworker Tony then asked ME to leave, although I was standing there quietly waiting to be served. I called the store to follow up with the owner, Tony answered and asked to take a message for the owner as they were unavailable. When I related my message and experience he then said he was the owner and said, "whatever" to me me and hung up on me. I called back a second time and Andy answered. Once again when I related my name and experience there she began screaming at me over the phone and hung up on me.
I have been going to Perfect Nails for over 3 years and have never had a bad experience. Tina, Andy and Emily all do a wonderful job.
I have went here three times. The first time, my nails lasted for three weeks with out chipping. The last two times, they've chipped terribly with in a day and they refused to make it right. Owner said That's fine when I told her that I wasn't coming back!!!