Based on my phone experience speaking to a RUDE female staff member I would not recommend this service. After a lengthy hold the woman was rude and before I hung up on her she actually YELLED at me for commenting that not taking reservations for drop offs to a specific event was a little ridiculous. As I hung up she was screaming at me, "FINE GO BE A DRUNK THEN!"I understand that there are busy times but it is not an excuse to take your stress out on potential customers.Based on this I will never use this service and will absolutely share my experience to anyone in my area that needs a cab - regardless of where they are going.
Absolutely horrible service! Call to be picked up and get told it'll be 15-20 mins...an HOUR later,they finally show up! These vehicles they use are in horrendous conditions (vehicle maintenance lights on,dirty seats/floors). Not to mention,the drivers constantly texting WHILE driving! Someone's going to be SERIOUSLY hurt,due to the constant phone usage and NOT paying attention to the road!
I waited 1hr 35minutes for a car to arrive and the car was falling apart. Transmission Gears or whining, car thumping in gear. Car not clean. Ride not smooth. Happy to get out and get to bank in Lecanto. loose junk on car seats. Not professional. at least they took credit cards but they weren't cheap. I do not recommend.
OMGOSH they first had to call back with their rates because lady on phone didn't have a clue. When they finally called back she said they don't come out this far. Oh my flipping gosh, they are 1.6 miles from me!!
the two times I called to use them to go to work were the first two times in my life I have had to call in late to my job. never again will I use them, I have used them for other things many times and honestly it is quite nasty to ride with obese drivers that gasp for air and wheeze when they breath and sweat bullets. it is grose and their driving is horrible. not a pleasant expierience at all
Rude and obnoxious drivers and dispatchers. Just witnessed a driver slam his door into an elderly woman's car door and tell her to "chill old lady, you can't even see it!" When she tried to get his info, he put it into reverse and sped off. Disgusting.
I had the same experience with a rude female staff member on the phone. She quickly became rude when asking my location, like she was annoyed I had not automatically told her. Then when my phone reception broke up for a second she got even more agitated. There was no effort at all to be polite or professional.