Majestic Shutters Inc
83876 Avenue 45, Indio, CA 92201
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I had called Majestic out to give me an estimate on shutters for my home. When Todd and Matt showed up they were on time and prepared. I was able to see the product first hand and all of my questions were answered. After the install I was so pleased with the shutters and the cleanliness of their work I used them to put a retractable awning on the back of my house. They were on time and within the time frame they promised. I was told I would get good customer service because they have been doing this for a while and that is exactly what I got.
I originally purchased shutter's for my home in Cathedral City
from Majestic Shutters. 10 years later I thought it was time to
replace them and Todd from Majestic came out and said that
I could repair the shutters instead. He promised within 3 weeks
he could order extra blades and schedule a repair time. After
5 weeks of not hearing from anyone I called and the girl that answered
the phone assured me that Todd would call me back. I have
never been called back after I have called at lease 10 times and
every time she says Todd is busy and will call you back. It has
been 3 months now and still not one call. I have never had such
poor customer service before and if I ran my business this way I
would be out of business. I found out thru the course of my converstions
with the receptionist that Todd is the owner.
I know which customer you are, and your statements are incorrect. We tried contacting you numerous times, and heard nothing back.