Terrible service at home. Sales and service providers were not on the same page. Sales were very good but Communications with service was not. One part of wheelchair had to be remade 3x. Parts of assembly just fell in the floor during use. Price is extremely high. I will no longer be doing business with them.
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Our family has a child with cerebral palsy and we have been using NuMotion for years. We've received three wheelchairs and a gait trainer. Lynn, our salesperson, is fantastic about determining the most appropriate piece of equipment and any necessary modifications. She is great about delivery and responding to our questions and concerns. NuMotion's techs have been good to us regarding repairs as well. The only issue has been in paperwork filing. They have experienced turnover in that administrative position a few times which can sometimes slow things down as they become familiar with the maze that is insurance processing. Overall, better than the other major durable medical equipment provider in town (National).
These people are horrible. I worked with them for six months until my wife died. They don't return phone calls or texts. They let orders set for months without action and then lie about it. They used the wrong SSAN and then blamed it on my wife. I even left messages for a manager at both the Corporate Office and the Indianapolis store. Neither were returned. Stay away from these people.