Most of staff are uncaring, deceitful and unprofessional. Better not need something faxed or signed. It won't happen! The doctor (my doctor) who was treating me at the time told me that "it's no skin off her nose" regarding my medical problems & treatment. Truth is, I realize that, but to hear her say it made me feel "some kind of way." I no longer wanted to be her patient after that. The location (Crawfordsville Road) is like 5 minutes from my residence, very convenient. I am seeing another doctor at the same location. I hope that this one works out for me. Staff needs sensitivity training. These people will look you in the eye and lie, lie & lie some more.
They are some of the nicest people working there. It shows in theyre smiles that they love helping their patients.
First, she was 45 minutes late with no apology. Next, she lied about what she could do for me as a self pay, no insurance. Then she backtracked on that and when I challenged her she became nasty and indignant. very phony and filled with self importance,arrogance. After a few days I decided She would refund a third of the bill or I would dispute entire bill through my credit card company. She immediately refunded a third. Perhaps next time she will get off here elitist position and show some decency, humility. Absolutely disgusting. Nothing worse than lying and, when called out, acting like she did. Karma will get her.
Mapleton Medical Center is a tips provider and healthcare provider specializing in health care for peoples. They are very professional, friendly and have a Great staff. This medical is one of the best medical center in indianapolis IN. I highly recommended this medical center for family medicine and healthcare to all.
Every single visit it took so long to get service! Today im in the room and its about to be two hrs since I've been in here! Its unprofessional when it comes to a timely manner! And some of the medical assistance are very rude as well! I should have chosen another Dr office! This is my first baby and im thinking of delivering else were!
Dr. Klotz is one of the best Doctors ever he listens to my concerns and takes care of them. Sure there is wait to be seen but is worth it because I know that my doctor cares alot about me.
Most horrific experience in the ER! I had a miscarriage, the staff was very uncomforting, condescending and made me feel as if it was nothing.
After not having a Dr for 20 years, I had my first appointment with my new Primary Care Physician - Dr. K. Klotz at the 38th St. Center. I took too long selecting a physician, so my insurance assigned me to him. I was planning on choosing a female doctor but not wanting to waste time, I decided to give him a chance and I am so glad I did!Scheduling was a bit of a bear, had to wait several weeks before I could get in, but they said that was because I am a new patient and scheduling shouldn't be so limited once I am an established patient.The Facility is fairly new. It appears well maintained, fresh and welcoming. Free Parking that is somewhat inconvenient - not enough handicapped spaces and even those are a good distance from the door. For those of us who are mobility challenged, the walk to and from the car is excruciatingly difficult. The Health Center is a well oiled machine - organized, convenient, and efficient.. Every single staff member that I encountered was friendly, polite and knowledgeableThis being the initial appointment, it was a lengthy process. Dr. Klotz was wonderful. He spent considerable time discussing my concerns. I felt that despite all the patients in the building, in that moment I had his full attention and he actually listened. He was kind, and respectful yet honest and straightforward. All of my questions were answered in terms that I could understand. As far as first appointments goes, the good Dr. knocked it out of the park! I have spent a long time suffering and today, just by taking his time with me, he gave me with a long forgotten tingle of hope, a flicker of light at the end of this long dark tunnel of pain. I look forward to continuing down this path, to improvement and recovery, with him guiding the way! (you have no idea how happy I am right now! lol)An added benefit to this facility is the convenience of having so many different services at the same location - made me think of a Health Care Mall. I accomplished intake, Dr's visit, flu shot, blood labs, X-rays, and Pharmacy without having to leave the building. It can make for a long day at the doctors office but it more than makes up for it by saving me gas money and drive time! These are all the little details that I was trying to find while searching for a Dr. Sorry it is such a long read but I wanted to make sure it was all in there for the next person scouring the web for a new Physician. Stay Healthy!
I would give this facility zero stars if I could. My daughter was suffering from an ear infection and there were three people who went in as my child sat crying in pain. We sat and waited for over an hour and a half before she was called back. I will not bring her back again.
I called this place more than 8 times to schedule an appointment for my son and the guy that answers the phone would always say the same thing, seem like he didn't even want to schedule or bother to help me. I had to find another provider for my son.