Absolutely horrible. The bride made an appointment and the woman who helped us was also helping at least two other groups. All we knew was what color we wanted for the bridesmaids dresses so we told her and picked out dresses and decided to get them. The salesperson made shitty comments about not seeing us in the dresses when we did measurements like it was our fault that she was helping someone else. So we go up to pay and find out that the dress we picked out DOESNT COME IN THE COLOR WE WANT. Honestly we should have left but the experience was so bad and we didn't want to go through that crap again so we picked another color. The the lady rings my size up wrong, luckily she just switched the sizes with another girl so we were able to leave. Now fast forward a month and I get an email that my dress is in and to pick it up within 7 days. I call and tell them that I can't come in 7 but 8or 9 and they say okay. Then they call and say they can ship it and I say GREAT please ship it. One week later I get a call to come pick up my dress. I call and say I called to have it shipped she says okay and gets my info again and says she'll have it shipped. Well then I get a call yesterday that says "hey your dress is in please come pick it up or have it shipped to you because we cannot hold it any longer" WHERE THE HECK IS MY DRESS???? Now I've called three times to have it shipped and I'm not even sure I'm ever going to get this dress. Also called customer service yesterday around 1 and was told a supervisor would give me a call back within 24 hours. That didn't happen surprise, surprise. In short, AVOID THIS STORE AT ALL COSTS. I will gladly pay triple to never have to deal with the rudeness and incompetence that they have to offer.
From Business: From our Indianapolis bridal shop, Sophia's has best selection of wedding dresses, bridesmaid dresses, prom dresses, and tuxedos to fit all of your formalwear nee…
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Sophia's Prom was an absolutely amazing experience. The staff is super friendly and very helpful. I have found my prom dress there 3 years in a row. I would highly recommend going there to find your prom dress.
I'm not going to rant on about details because at this point, my wedding has passed and there would be no point to write about the amount of phone calls, stress and disappointment this shop caused. But, I would want to know as a new bride and a first time customer what a horrible experience I had here so I'll just give you a quick run down of facts..I ordered the Cora Watters dress. The shop ordered the wrong colored mesh several times and the first time the owner tried to tell me the sample dress (color I wanted) looked "almost the same" as the dress I had. Owner tried to "fix it" by replacing all of the mesh but in the end told me I was costing her money and blamed me for 'ordering the wrong color" in the first place. Because of all of this I got my dress from the shop less than 3 weeks from the wedding without having any fittings yet. All of my fittings took place in the last 3 weeks before the wedding and I ended up just searching for a seamstress myself because I had lost all trust.This was the the most stressful part of my wedding process. I only write this post because I hope that brides don't go through the same hassle. I'm sure there have been a lot of good experiences here but if you have any dress issues arise along the way, don't expect the owner to be of much help.
If you need a bridal gown, prom dress or really any special event dress, Sophia's is the place to go. Their staff is super courteous, helpful and knowledgable about what dress is the perfect choice. My consultant was able to pull dresses from the rack that I wouldn't have chosen myself, but ended up flattering my body shape. They are all so sweet and kind and really strive to make each person feel their best!
Sophia's is amazing! The staff is awesome and makes everyone feel special through their one to one consultations! it has an huge selection of bridal gowns, prom dresses, tuxes, and soon to have bridesmaids dresses. I truly recommend Sophia's for all your prom & wedding needs!
Sophias is a wonderful wedding dress and formal event boutique. The selection is wonderful and the staff is truly one of a kind. They strive on customer service and making you the center of it all. If you are getting married, going to prom, needing a pageant gown, look no further! I wouldn't go anywhere else.
Sophias has always been my favorite place! Everyone was always so willing to help me 1 on 1! Great place, great people, and great experience. Would recommend Sophias Prom and Bridal to anyone!
The best service around. It is full of happy, helpful people, and gorgeous dresses. Love being here!
The wedding dresses carried here are absolutely gorgeous, and so comfortable too! No alteration charges and there are a range of bustier sizes you can try on to see how you'll fit into a certain size. Great and professional staff!
Some nice gowns and associates were polite, but the gowns were crowded on the racks, dressing rooms small, mirror space at a major premium, and didn't feel service was personal or special