i love toyrus but im going miss you good memories and very cool toys i got toyrus i wish never closed but it had to ah well
This place is full of corporate BS. They claim to be able to buy online. Today I purchased a lego set and it was set to store pick up only which I thought was weird. The set said in stock so I completed the transaction and was charged AWESOME. NO-a hour late I was sent a email saying my order was cancelled. I as able to locate the set a hour north of me and called customer service asking them to ship it to me because it was THEIR MISTAKE. I was told too bad so sad by a corporate supervisor. so I went to social media they posted they would reach out. THEY DID NOT! I have to cancel plans to drive 2 hours tomorrow. Thanks for nothing toy r us.
Always been very helpful at this store make the extra effort to help you find what you're looking g for look it up to make sure they have it if it's not where it's supposed to be will help find it
12-4-14 This was the worst experience I have ever had in a store! We drove 45 min to this store to purchase size 7 pampers for my autistic son, we had checked ahead of time to make they were available in store before driving there, we get to the store and didn't see any so we asked a worker if she could check the back she then told us there wasn't any(without checking) and told us we had the wrong store. I then showed her it was the correct address online and she then said it was probably on the truck and said sorry and walked away. So then I went to costumer service to ask explain the situation to her and they called up the same lady and asked her to check she then rudely tells another employee that she told us they didn't have them, then started walking and shouted at us, "We don't have them!!!!" I have NEVER had an employee yell at me before. I was completely livid and left the store with my family and will not be going back to this location ever again.
My wife and I love going to this Disney store. The cast members are always friendly and helpful. The store is clean and brightly lit. Most of all, we always find what we are looking for and walk away pleased with our experience.
I've tried to call this store several times and never get a human being to pick up my call after waiting up to 5 minutes on hold. Guess I'll take my business elsewhere!