I went in this location for the first time in March, I just had to add my review because of the excellent service that I received, staff was very helpful and friendly, Alyssa helped me pick my glasses while my eyes were dialated, and I appreciate the choice, being that I could barely see, my service was fasr, the doctor was very professional and helped me in every possible way, I have been without glasses for years, I got my glasses in 1 week and I’m so thankful that I can finally see again! I will definelty reccommend this office, thank you
Great service.Wonderful eye exam! Great glasses& they work with your insurance.Would definitely recommend.
What an awesome group! Personalized service from beginning to the end. I feel I received the very best eye examination that I have ever received. The staff took the time to show me the latest styles and what would fit my face shape. Fully recommend them to anyone in the down town area.
Sold me some glasses and the frame is no good . name brand fakes. I have had to glue the frame 5 times.
The costs for this eye doctor are outrageous. For a new pair of glasses, contact appointment and evaluation I was somewhere near $800. After having endless problems with my contacts, and spending more money with follow up appointments (3 additional appointments at close to $80 each with medical insurance), they refused to release my contact prescription when I had an outstanding balance (somewhere near $100), and then refused because I was over a year from my last "contact appointment" but not my last follow up. I should clarify the front desk woman who I spoke to about releasing my prescription did not tell me they would not release my prescription on the phone, but instead sent me a letter with my outstanding balance. The two women I spoke on the phone with were incredibly rude. It's unfortunate such a great community like Irvington who prides itself on small businesses, has been plagued by such an overly-priced chain brand.
I of course love the selection of glasses, I had plenty to choose from with numerous styles. What really wowed me was the staff. They made me feel so welcome and honestly were hilarious. I had fun at my appointment. I am on my way to pick up my prescription now and am so excited!
I am a former customer of this venue...have purchased a few pair of frames and glasses from them. I was shocked at the treatment I received recently from Dr. Anderson as a result of having to return a pair of glasses I could not see well out of. (On the 30th day of which you are guaranteed to get your money back if you are not satisfied) I explained to the assistant I still wanted to do business with them but was told Dr. Anderson would only give me a credit. He would not allow me to get new lens. He was very unprofessional when I walked in...greeted other customers but ignored me. I called to speak to him afterwards and was told he would call me back. I still have not gotten a call. Very unpleasant experience.
Just posted this on my Facebook page and want to get the word out to locals. I took a shot in the dark going to Sears Optical because I really couldn't find *any* good reviews on any eyeglass place. I'm so glad I went here!Anybody who needs glasses should see Dr. Canida at Sears Optical in Castleton Mall.Best experience buying glasses ever. He did an awesome job with the test, and even did one test twice just to be sure his results were acurate. He was polite, knowledgeable, and helpful. He went way above and beyond.The staff didn't try to pressure me in to anything, I told them what I wanted and they placed the order.The glasses, which are perfect, took less than a week to come in. When I tried them on I told her they felt good. She asked if she could try adjusting them because she thought she could make them more comfortable. She did! She went way above and beyond.I'm writing this because I spent a week trying to decide where to go. I've had bad experiences with glasses in the past. I found nothing but bad reviews everywhere on everybody. I know where I will be going from now on!
this place is so amazing the customer service it's on. The Isaac exam is on. And they are very friendly oh my god I give this like 5 stars yeah keep doing yall I hope you have to help in forever like good service Keep up the Good Work Kudo!!��������������������������������
I only am rating this one star because it wouldn't let me rate it with zero stars. The optical staff is clueless when it comes to HIPPA and obtaining and retaining your personal information. They wanted to keep a copy of my driver's license which I refused to give them and they also refused to release information regarding my son's prescription (which I paid for!) They seem to have all started working for the company that day because obviously they had minimal, if any, training. I too called the customer service number and they were just as clueless. I would steer as far away as I could from this "so called" vision center...unless you are looking for a chaotic experience with a clueless staff.