Sears Appliance Repair in Indianapolis, IN

Very helpful, very friendly and patient, extremely knowledgeable and honest. I will definitely be back.

Although we didn't end up having to buy any parts from them, the employees were incredibly honest with us. They gave us a few tips to try before we actually bought a new dryer motor. If we ever need to buy any appliance parts, we will come here!

I could not be happier with my experience with this store. After finding out what part I needed, Jason was very helpful over the phone in explainng the price, and about my brand of washer. He was clear about the price and had the part waiting for me when I arrived at the store. I did not get the gentleman's name at the register, but he was equally helpful. I will be using them again, and will definitely recommend them to anyone who is looking for appliance parts.

I have used this store for the 15 years I have lived here and have always found the staff helpful and courteous. In one case they informed me my washer problem could like be fixed with a $5 part instead of the $150 pump I thought I needed. I treasure this store!

We have been very pleased with our 2 trips to this business to buy parts. They are very knowledgeable and helpful.

I called for a heating element for my dryer. They had the part in stock and at a better price than other places that I called. The person that I spoke to on the phone asked me questions about my repair such as "is there any heat?" He determined that I didn't need the part and suggested how to fix my problem (dryer vent was clogged). They saved me a ton of money. I've used this store before to purchase an ice maker several years ago. They gave me repair advice and it is still working well. These guys are great.

Awesome service, have some super helpful advice, & eager to help locate any part necessary! Terry & Jason are top notch & provided excellent & professional service!

Horrible customer service and very rude people working there. They practically pushed us out he door telling us hey didn't have the part we were looking for our Craftsman seedeater and wouldn't even hither looking in the back. Not buying Craftsman anymore either if it means that I the parts store.

If you want to be a good customer for these guys, accept their advice! They know EVERYTHING about their products. They listen and understand almost immediately what you need, do not second guess them because there is nothing they know better. If you need a part they will find it. If you are attempting the repair yourself, they will show you how, heck you may learn stuff about you washer and dryer you never knew before. The great guys that run this place have the hearts of teachers and go out of their way to train their customers on what parts to purchase and even how to repair their appliances; cheaply. I feel that there are companies that can learn a lot from their business model and ideals. As long as they do not change this formula I will be a customer for life.

I am reading these reviews and am shocked. I have purchased a few items from this establishment and have been very pleased. They tell you UP FRONT that if they are going to order the part for you that you cannot return it. They don't typically stock everything for every appliance - no business can do that. The gal that I dealt with has been very professional and they had the part when they said they would. You either have to know it is the part you need or you have to eat the cost. That is why they are so reasonable.