Okay. Called Will 2 weeks ago for a hot water heater. He told me he was bringing one everyday for a week and never showed. We agreed on a 50 gallon tank. After a week he shows up out of nowhere says he has the tank. With no luck anywhere and having 4 children I say okay. Turns out that the pilot does not work it will not ignite, and after spending my only day off removing the old one and installing the one Will brought turns out not only will it not ignite, but water pours out from the top of the tank. Not the pipes, the tank itself. He sold us a busted P.O.S. we are now once again without hot water and feel like we were robbed. There is no other word for it. Robbed I am reporting him to the BBB and I would recommend that no one deals with this so called business man. It doesnt matter how many of his friends he gets to post positive reviews. STAY AWAY FROM THIS PLACE. I hope it goes out of business, and keep doing this to people you will. I am a business manager trust me. I know way more about customer service than you will ever understand.
Asked them to come out and fix my dryer, they showed up 3 hours late and then charged me $75 for (and I am not exaggerating) 11 minutes of work. 11 minuets from the time they walked in my front door till the time they walked out. They fixed the dryer, they charged me at $450 dollars an hour rate for just labor!
The staff at this store is always so wonderful. They help you find what you need and if they don't carry something they try and find out who does. I cannot say enough nice things about the store and the staff.
I called and had just gotten paid and was very excited because I just moved into a new place and wanted to get a washer / dryer delivered asap. ALL they had to do was deliver and take my money but the girl on the phone who I spoke with THREE times never even got around to texting me pics of what they had in the price range we discussed and she had said they had several to choose from. Again, all they had to do was text a couple of pics, deliver what I chose and then, take my money. That's it. Would have been an incredibly easy sale for them BUT instead, they chose to blow me off. THREE TIMES. wow again. Went to one of their competitors and am very glad I did. I have more appliances to buy and will not even bother calling them now. #WasteOfTime
This is a great spot. Everyone that works there is able to help. I have been in there for plumbing, hardware, paint, lumber, and electrical. All the knowledge and selection I need. And I'm usually not asking crazy easy beginner DIY questions. Much better than big box or typical part time high school kid help.
I go here when as a novice I don't know how to do something around the house. Their knowledgeable floor staff explain what I need to do and what tools would help. I needed several screen doors rescreened so they demonstrated to me how to remove the screen doors first, then explained their rescreening service. I drove back home, did what they said and got the doors off and brought them in. They rescreened beautifully and I took them home to reinstall. No matter what I ask them or take in to show them what has broken, the knowledgeable older ones walk me to the right place, pick out the right size screws, nuts, washers, and other things I don't know names for, demonstrate how to put it all together, and send me on my way without wasteful purchase. It is like asking a very helpful handyman father. Not condescending or eye-rolling. Love them.
I felt welcomed immediately with help from the staff. LOVE the Camping stuff and LED Lights. GREAT PRICES!!
ATTN: To anyone in the indianapolis area who is looking to buy or sell any appliances, do NOT go to Big Johns Appliances. The employees are very rude and have attitudes. I called asking about how to sell my dryer and she told me i could bring it today and I would get $10-$50. I go to bring my dryer and they tell me they are not buying anything because they have no cash with a lot of attitude and i asked another lady if they could do an IOU and she gave me attitude immediately and said i only asked about dropping it off not about selling it or they wouldve told me they had no cash and they will not do that. So even though i knew their price range for a dryer i somehow only asked about dropping it off? I feel this is a scam to get people who have nothing else to do with their appliances after hauling it all the way there to leave them there and make 100% profit. This is a hands down horrible business and i am not uaually one to give employees attitudes or complain but they got me so mad.
Way better than Harbor freight when it comes to Quality product and cheaper prices! My husband loves his new LED lights.
Talk to Will.......he will take care of you. I had a great experience with Empire For Less. I would recommend them to anyone looking for great used appliances.