I came to the Shoe Fit by word or mouth recommendation and praise for the ownerSheryl. After purchasing a set of off the shelfshoe insert (their recommendation), I became acustomer and was assured that if the inserts did not work, Sheryl would custom make a set for me. Well, they did not work after several attempts on their part to alter them to fit. I developed corns on my toes on each foot and after a few months noticed a black spot on my left big toe which I thought was unrelated. I immediately went to a dermatologist becauseof the spot on my big toe and was told I needed to have the toe biopsied for fear of skin cancer. After the very painful biopsy came back negative for skin cancer the dermatologist and my primary care physician suggested that since I could not recall trauma to that toe, I might have a discussion with the Shoe Fit regarding the inserts which could have caused the problem. When I returned to the store with the inserts, Sheryl became very defensive (without even looking at my toe) and proceeded to tell me there was no way this was caused by inserts. keep in mind, she did not manufacture them and she expressed no interest in looking at my toe. She did refund the cost of the inserts but let me know that she did not have to because the purchase was non-refundable but stated "it was not worth it" (I am assuming she meant to take the time to hear me out). I found her behavior astounding and most unprofessional. Word of mouth brought me there so I am using my voice to share my experience so those reading this can decide if the Shoe Fit is worth it.
7412 Rockville RdIndianapolis, IN 46214
I bought a pair of athletic shoes for $150, a pair of sandals for $150 and custom orthotics for $400. I wore the shoes one time for about 6 hours and hated them. They hurt so badly. I went back to the store to return the shoes. They absolutely would not do a return. I had the shoes in the original box with all the packaging. They would not take them back. Biggest waste of $150 ever. I was not very happy with the custom orthotics either but I will learn to live with them. But the shoes I absolutely hate. They hurt way too much. I am extremely dissatisfied with these shoes and with the customer service at this store. I will never do business with them again.