Wasted a whole day waiting for our furniture to be delivered. No way to get in contact with anyone on the weekend. Delivery was scheduled on a Friday. No show. Very disappointed
Serving the Indianapolis Area
From Business: American Freight Inc. is your complete trucking and freight brokerage service. With over 100 years of combined experience in the trucking and freight industry the…
I wouldn't hire this company to delivery a litter box full of cat crap... Worst delivery company I've ever dealt with. Period.
I ordered a bed from Walmart and was to have it shipped to my house and have it delevered on 2/24/17. The day before arrival I called to confirm it would be here on the stated date. I was informed by walmart that estes would be shipping it to me. I called Estes and they scheduled me for 2/27/17. Later that evening I got a suspicious text message to schedule my delivery from a Racer Cartage which I had never heard of. They called me the next day to setup my delivery which they claimed they could not do until 2/28/17 between 8a-12p. While I was unhappy this would have been acceptable. On the morning of 2/28/17 at 11a I called to see if they were on the way as I still had to work that day. I was told that they had lost part of my bed, and that it would take 24 hrs. I tried to speak to a manager but upon asking and calling several times I was either hung up on or sent to a voicemail. Later that day I spoke to the driver manager who explained they would look for it after I chewed him out. Miraculously after 20 min they found my other part to my bed however refused to run a special truck to me that day mind you I live 25 min from their facility. So I was promptly given a delivery date of 3/1/17 before noon which I stressed was important. At 8am on the day of the delivery I called and confirmed that it was actually on the truck Jenny in the office confirmed that it was and that it would be there at noon. At 1130 am I called and spoke with another associate to see what was going on with my delivery they called the driver and told me it would be 2pm before they got there when I complained I was told that their paperwork said it didn't have to be delivered until 315pm. I called Evan Mitchell operations manager after that which he did not answer so I left him an email letting him know that I was very upset and had been having multiple problems and that I would be contacting the BBB He of course never responded. I received my package on 3/1/17 at 2pm.
i ordered a couch from wayfair and Racer Cartage was the local delivery company they used. The representatives at the company were very friendly and helpful. The delivery men were on time and polite. Would recommend
This company seems determined NOT to deliver my Wayfair product-a sofa- even when they scheduled the delivery themselves! After too- numerous- to- count methods and times that we have attemped to contact them, we are at our wits end. This is the 3rd day we've been at this. A horrible experience.
Incredibly unprofessional. Scheduled for delivery on multiple days and they were no shows, with no phone call. When calling office they were of no help. Driver lies and says he makes calls for 30 minute window, -!: no call is completed.