10 days ago my French Style GE Fridge stopped cooling. I was looking for a service company that also serviced the Avon area and had a cheap service call price and good reviews. At $9.95 according to their website, and with 36 good reviews on YP.Com, I came across Indy Appliance Repair (IAR). Avon wasn't listed as a service area on their website, but upon calling, the customer service rep (CSR) said they could come out for $40.00. I decided to go ahead and book the appointment due to the high reviews. I took the day off and received a call from the technician in the designated time window. He was very friendly and trying to save me money, he attempted to diagnose the problem over the phone to a main Control Board issue. He explained that it would cost around $300 for the part, but also told me I could call the manufacturer since the fridge was not very old (5 years) and ask them to provide one at a discount. I was able to get the control board and easily install it myself for $80.00. Would have been great, if it had solved the issue. I would give 5 stars for the technicians effort to help me save money, but 2 stars for the effort in diagnosing the issue. I called IAR back, and to my surprise after explaining what happened, the CSR told me to call Turner Appliance Repair to service my fridge. This sort of confused and upset me, that they turned down my business and would not see the problem to the end. I ended up calling another service company that covers the Avon area and they diagnosed it to be a different enclosed board that regulates electricity to the compressor that was burned out and the bill is a little over $500.00. I don't know if this company was too busy to help me that they left me hanging that day, but I ended up wasting $80.00 by taking their advise over the phone. I would just advise other customers to make sure the company does their necessary due diligence on the issue and make sure they come in-person to visually diagnose the problem unless it can be fixed without any investment in parts. Once the real root cause is determined, then provide the options to repair.
4004 S Meridian StIndianapolis, IN 46217
From Business: *Experienced, Trained, Professional Technicians.*Quality Service *Serving Indianapolis and Surrounding Counties We provide prompt, professional, courteous service…
Very disappointed in sears make appointments with them and they don't show up. Then when they do they said refrigerator was fixed charged 300.00 but…
Serving the Indianapolis Area.
From Business: Our dedicated service people are committed to your satisfaction. They pledge to be courteous and to provide the highest degree of excellence in home repair. You'l…
I arrived home from work to find my refrigerator not working. I called Indy Appliance and they had a person in the area. He replaced the start relay on the compressor and my refrigerator immediatly started to cool. The tech showed me how to check the evaporator coil to make sure the compressor was working properly. This technician also told me put surge protectors on all my appliances. He even told me which specific protectors to use. I am so overwhelmed with how informative and helpful this company was with me. I also wanted to thank the helpful lady on the phone. She even told me what the problem might be and to unplug the compressor so as to not overheat the machine. She checked with the technician to get him out within a couple hours. I am very appreciative of this company and will always use them in the future. This is how a customer should be treated.
Wow, this morning at 9.30am I called Express Appliance Repair Avon and spoke to Martin. I told him my daughter's fridge/freezer had stopped working and there had been a pool of water on the floor when she got home from work the night before. He said he would go there and I told him I would see him there. I took a few minutes to get organized and when i was backing the car out of my driveway, my daughter called me and told me that he had finished the job!!! I was blown away at how quick Martin was, I was prepared to have to wait which seems to be the norm after calling a trades person. I recommend Martin to anyone who lives within his area and if all the other guys that work for Express Appliance repair are as quick and professional as him, then i recommend them to everyone no matter where you live. On a score of 1 to 10 Martin was definitely a 15!!
I used Express Appliance Repair on 2 separate occasions I was totally satisfied with both. The quick response time and professionalism was great. One repair job was to fix a 19 year old Kenmore washer whose timer had stopped working. I was so glad to save the machine and keep it working. The second job was to repair a 9 year old GE side-by-side refrigerator with multiple problems that went on for 1.5 years. Most significantly I had a leak on the refrigerator side. I now have full use of working crisper drawers and I am not cleaning up water, etc. On a third occasion I called the owner, Martin, regarding an appliance matter just to get advice. He was very helpful. The price charged for service was appropriate on both occasions. I would definitely call the company in the future.
I also had Chris come out to fix my dryer. He called because he was early and wanted to know if I was home, which I was. H diagnosed the problem quickly, had the replacement part with him, and was done by the time he was originally supposed to arrive. Also is a very nice fellow. I see that other people also gave Chris high marks for knowledge and expertise. To those who may point out that the parts themselves cost X and they charge Y, charging for labor and expertise is a pretty standard practice. In my case I had looked up the cost of the part online, and while that would have been cheaper, I don't have the know-how to replace it and if I had tried I would undoubtedly have made it worse. Again, THANKS CHRIS!!!
Amazing Service! I called this company with my food thawing in my refrigerator. They were able to get to me within hours. They had the problem fixed on the initial visit. I am so greatful this company carries parts on thier vehicles. The technician was very professional. He explained everything that was going on with my appliance. He even gave me tips on how to maintain it for longer life span of the machine. I just cant explain how happy I am with this company. I will definetly refer them to all my family and friends which is something I dont take lightly. This is the company to use if you are looking for professional, affordable service. Thanks Indy Appliance Repair
Everyone at this company is very courteous and highly professional. The lady on the phone was very nice and polite and got the appointment set up very quickly. The technician arrived on time and was very neat and clean. He promptly dug into the broken dryer and was able to diagnose the problem very quickly. He explained what was broken and told me the cost of the repair, which seemed very reasonable when compared to other repairs we have had done by other companies. He fixed the dryer and left the laundry room in the same condition he found it, I would definitely recommend this company to anyone needing an appliance fixed. Indy Appliance Repair is the best!!!
This company was excellent to work with. My Maytag oven quit working in August. The oven is only 6 years old but Maytag discontinued the part. Indy Appliance Repair did not let that be the final answer. They made repeated calls to the manufacturer and researched parts until they found one that would work on my oven. The Tech came out this evening and installed it and it worked. Not only did they fight with the manufacturer to find a part that would work but they also worked around my schedule so I did not have to lose any work time. Thank you Chris and Donna. I will definitely recommend you to family and friends.
I called because our GE washer is making a loud grinding noise. The woman who answered the phone was very nice and after I explained the problem and she told me that it was a very common problem with GE washers (which I googled before hand and had read) and told me that the repair cost would probably be about as much as just getting a new washer. I really appreciated the honesty because she could have sent out a repairman and collected the service fee, but didn't take advantage. I will definitely be calling if we ever need any sort of future repairs! It is nice to find a company that isn't just out to take your money.
I called at 11:15 am and the lady that answered the phone (who was nice as heck) said that they would be able to come over today to look at my washer to see if it could be fixed, but it would be later in the afternoon. I said that would be fine just call me when they would be on their way. About 20 min later I got a call that asked if they could come now and I said &amp;quot;great&amp;quot;. There new exactly what the problem was and fixed it within 10 min., I couldn't believe it! This is the greatest and the guys were very nice and courteous. I would highly recommend them to anyone and will!