I do not write thank you letters, never did, until now. I had the opportunity to deal with Latisha Lezama while applying to refinance my home with Foundation Financial Group. I was truly blessed to have Latisha handle my account. Latisha has been there for my every whimper from the very first phone call to the last one before closing. She is professional, well educated, compassionate, understanding, sympathetic and the type of person you RARELY find today. This is the reason for my letter. My experience with Latisha, Ryan and the rest of your staff was like dealing with my own family. Thank you so much for the excellent experience even with my not so great credit. Please give Latisha my love. You are making it possible for me to have a diet of more than eggs and peanut butter sandwiches because you did what no other mortgage company would do. You actually listened to me and lowered my bills and brought my monthly mortgage note down.
My wife and I would like to send our special thanks to Mrs Tamara Sullins for working so hard with us and providing her excellent service. The idea of refinancing was one that took a lot of thought and consideration. After our extensive conversation, Mrs. Sullins worked very diligently to come up with the numbers we needed to hear so that we could make an informed and intelligent decision. She payed very close attention to details and made us feel extremely comfortable. We were most impressed in the timely manner in which the entire refinancing process was completed a well. We think Mrs Sullins is definitely an asset to Foundation Financial Group and we would recommend her to all our friends and family.
I would like to extend my gratitude to Alexandria Butler and Marcus for their kindness, courtesy, and excellent professional services provided to me on my refinance. All my questions (I had many) and concerns were addressed with great care. I changed my mind about 5 different times on what loan I wanted and every time I did Allie never got aggravated and changed it with no problem and changed my loan quickly. We closed in 2 weeks just as Allie promised and the loan I closed with was the same exact loan Allie approved me for in the beginning. I have never had a refinance experience go so well. I appreciate all your help to the highest!
Thank you Megan for making our refinancing one of the most painless processes we've gone through. Everything you told me was true, and you were so patient with all my questions (and craziness). You guided us through everything we needed to do and delivered in the time frame you promised. I can't thank you enough for all you have done. You were available on your personal time to make sure everything went smoothly. I feel like we became friends through the process. I'm already recommending you to all my family and friends. You helped us start a new and bright future. A great big thank you for all you do!
INTEGRITY AND PROFESSIONALISM :-) Before basing your decision re this company ON THE ONE STAR REVIEWS READ THE REVIEWS CAREFULLY. They obviously don't know how lending works. I approached Royal about a refi and after EXCELLENT service. They told me I was better to stay where I am, even though they could give me a little better deal, not worth it TO ME! In checking out the company,(BBB - A rating) I wound up talking to the CEO! He and his staff spoke with me intelligently, did not speak down to me and did not rush me.
I worked with Northpointe on my new mortgage when my wife and I decided to build a house. I've never worked with a company who focuses so much on customer service. They were very proactive in letting me know the next steps of the process, as well as informing me of all my options without being prompted to. They were also always very quick to respond to my questions. I would highly recommend them to anyone looking to build, buy, remodel, or refinance their home!
The staff at Foundation Financial was very professional and helpful during the refinancing of my home loan. It was a pleasure to work with all the staff especially Cyndi and Jennifer were very encouraging even when we faced obstacles in the refinancing processes. Together we were able to refinance our house at a much lower rate. I would recommend Cyndi and the staff to others looking to refinance a home.
in the past I used to shop around with mortgage brokers who were tied to one company (National City, Citimortgage, Countrywide) to find the best rates and make them compete, then I found Terry Shaw at MortgageQuest, he can do the shopping around on my behalf, save me a lot of time, and find a better rate than I could find on my own with hours and hours of effort.
Megan, We just wanted to follow up with you and tell you what a true pleasure it was to work with you and Foundation Financial Group. We were really amazed that it took only 15 days from start to close, and never had to leave our home even for the closing. Thanks again for all your help and rest assured we will use only you in the future. Sally and Kevin Y.
I was a first time home buyer and didn't know what to expect but Jason and his team made it a breeze! Their customer service and attention to detail is best in class. Would recommend them to all friends and family needing any mortgage, whether you are buying your first home, refinancing or purchasing an investment property call Jason at Northpointe Bank