Waxwerks Auto Conditioning Systems Inc.
6816 E 82nd St, Indianapolis, IN 46250
Parking: Self, On Site, Free
The people here were courteous and answered all my questions. John was very helpful with information for me in the future with my car as well. Greg Hauk (Tint Master) took on a very complex tint job for me on my 99 Camaro SS. I am impressed and very satisfied with the outcome.
I had the worst first time experience with Waxwerks 6816 82nd St, Indianapolis… Starting from the beginning, I drop my car off on a Saturday morning to get the interior detailed. I did not hear from Waxwerks that entire day on my vehicle. So, not knowing I was under the impression they must have been busy. Fast forwarding to Monday I call because I still had not heard from them by 1pm. The guy who works the front desk answers, and he is not sure if my truck is done that they had since Saturday. Finally he gets back on the phone, and tells me that it’s done and was done on Saturday. He goes on to say, we called and left a message. I respond you did not call my phone nor did you leave a message for me. He tells me he is absolutely sure he did, so I ask him my telephone number. The number that he gives me is not the number that I personally wrote down on their form. Then, I go and pick up my truck only to find that there are still chips, crumbs and food still on my seats where the seatbelts are… I left up my seat and the carpet still had crumbs on the floor. At that point, I am trying to figure out how they accomplished shampooing the carpet and there are still crumbs on the floor. I go back in and talk with the guy at the desk and he proceeds to tell me that they did their job, so I invite him to come take a look. He tells me to just pull it in to their bay and there is someone there that will be able to take care of it for me. After, getting almost the entire truck vacuumed again I get ready to leave. Then, I notice my gas tank is on empty. So, I ask about that and I am told that THEY LEAVE YOUR VEHICLE RUNNING WITH YOUR HEAT ON UNTIL THE INSIDE OF YOUR VEHICLE IS DRY. I go back in to the front desk and once again he proceeds to act as if it was something I did, he tells me that I didn’t have any gas in it when I dropped it off. He tells me that they had to put $5 in my truck to drive it out of their bay… So what he just told me was they left my truck running until it ran out of gas. Which, when I dropped my truck off my tank was above the quarter mark, but a little below the half mark. In light of my blood pressure rising, and the fact that I was on my lunch break from work I left.
I would not recommend this place to anybody. The customer service is horrible and the quality of work is bad.
Completely unprofessional and incompetent.
Also, he proceeds to tell me about all the basketball stars who bring their cars to him.
Do not go to this place! They are horrible! I had a car starter installed. Not only did they install it wrong, it caused my car to fry our and stop working. It cost me over 600 to have it fixed and they wouldnt take care of it. They are the idiots that installed it wrong on my new car and then they have the nerve to not return phone calls and just brush you away. Brian the store manager is a complete waste of time. Do not buy anything from this place! You will be left with a horrible experience and also a hole in your pocket.
I read a lot of bad reviews on the internet after I called Waxwerks and I was a bit worried about the work before picking up the vehicle. In my case the fears were not justified as I was very pleased with their work. I got a deal on a new Ford F150 that I couldn’t refuse, but the only options it came with were AC and automatic transmission. I wanted to upgrade to power windows, power locks, and keyless start, entry, and security so I called Waxworks. To my surprise they estimated the cost to be $1140 for the whole job including sales tax (the guy I worked with was Brian B.). I took the truck in late on Thursday and had it back on Saturday afternoon. The installation was very tight, switches were higher quality than I expected and were straight and centered on the panels, the cab was very clean when I picked it up, the manuals were sitting on the center arm rest, and nothing was missing from the vehicle. Brian took me outside and explained everything to me and showed me how everything worked. The price was the same as the estimate and they did not raise it when I got there, both remotes came with the unit as advertised. I asked Brian about the bad reviews and he did not BS his way out of it. He did say however that Waxwerks has changed ownership and they are trying to build the business back up and take care of old complaints. BTW, I am NOT a relative, friend, lover, or whatever of anyone at Waxworks.
04/19/2012Provided by Citysearch -
I took my car in for the 10th time to get my windows tinted. They worked me in and treated me very well. In fact, I made the mistake and didn't take a car there to tint one time and I ended up taking it back to Waxwerks stripped the old and put new on. I don't know what they do but I think their tint and service is the best.
05/07/2011Provided by Citysearch -
I just had the windows on my 2005 Suzuki Reno tinted today. All I can say is that Rob and Tony were very courteous and polite, explaining all the available options. They did a fantastic job of taking of me there. The people who did the actual tint job did a wonderful job as well. I'm a very satisfied customer and recommend them highly.
12/22/2010Provided by Citysearch -
I had a Viper 5701 (Security & Remote Starter) previously installed by another company and it stopped responding to our keychain remotes. The other company said they couldn't check it out without a fee because they were under new management. Oh really?! Well I decided to take my business to Waxwerks and I'm glad I did! We hadn't used the remotes in a while because we'd lost the battery covers. They checked out the problem with the remotes and explained that the system just needed to be reset. I was already tired of dealing with the electric tape we'd been using in place of the battery covers and the cost of replacing the remotes was more than the Viper SmartStart Module that was compatible with my current system. I had it installed two days later. Dropped it off, walked down the street for lunch and barely had time to finish because it only took them 45 minutes! It works great and my wife loves her early Christmas gift! I will be returning to Waxwerks, count on it!
12/15/2010Provided by Citysearch -
We had our windows tinted and had a viper remote system installed. The staff was very professional and confident of the products they offered. All options were explained knowledgeably to us. We were able to get our vehicle in around our schedule and they were so prompt in delivery. They carried the products in stock so we did not have to wait like the other stores we had checked with. We will be most likely returning with our other 2-3 autos needing a variety of products or services that they offer! Thank you and don't hesitate to do business with Waxwerks..Convenient location as well!
07/08/2008Provided by Citysearch -
They did an excellent job on my windows. I tinted my 2005 honda civic there about 3 months ago. They over charged me 20.00. When i realized it at home they said they would mail me a check for 20.00 cause they made a mistake and was sorry. Like i said its been 3 months and they keep saying they will send me my money but still nothing. I live on the southside so i cant just drive up and get it but next time im on the northside im going in. Other then this it was a great experience but think the man pocketed my extra 20.00 so be careful.
06/02/2008Provided by Citysearch -
I have been using this place to have window tint put on all my cars. I just had my 2005 Honda Accords windows tinted they came out with a small water bubble in the back window on inspection before I paid. I went in paid for the work came back out and they the bubble worked out gave me my warranty and I was off after they gave me the do's and don'ts . This is the third vehicle I have taken to wax werks to have tint done on it all have been painless and all were top quality work. I drove all the way from Monrovia to the NE side to let these guys do the tint cause they do top notch work and once again I am completely satisfied customer . Thank you Wax Werks I will be back with my 4th car for sure.
03/22/2008Provided by Citysearch -
My cousin and I took his car in to have a sun roof installed. He told these guys not to leave it outside after dark! 3 days later when we went to pick the car up, he was charged for the remainder of the sunroof job ($1,000) and then the manager threw him the keys and told us the car was behind the shop (instead of showing us the car in person). When we went behind the store we found that his car had been stolen. I think they probly left the car outside and didnt want to tell us before they colllected the rest of they bill. They kinda blew both us off on this and when he asked for a refund on the balance paid on the sunroof, he was told to take any complaints up with HIS insurance company and that they were finished with there job. I had him report this to police. Avoid these jerks at all cost.
12/17/2007Provided by Citysearch -
Window tinting was 95% good but shorted some of the tint.
Purchased remote starter-top of the line.
It's memory went bad within a few days (the installation that was promised in 2 hours took all day with no calls from them to advise me of any delays. They just pile the bookings in and cater to whoever is screalming the loudest. Needless to say, they get some demanding characters...
Remote start failed a secont time and aftre a 2 hour wait (promised in 15 minutes) I was told that there was no problem.
Went to my auto dealer-the main plug had not properly been snapped into position. I paid the dealer and am avoiding this operation like the plague. I am sure that if you want a $3,000.00 sound system that they will cater to the customer and am sure that that type of business gets priority.
09/05/2007Provided by Citysearch -
Bad, Very Bad Service. It took going back 3 times for them to finish my detail. First they didn't wipe down the door jams. then I noticed that night that the roof was not waxed. The Manager couldn't even take the time to talk to me. They gave me Mike's car was coupons for all my trouble. This place has NO customer service.
06/25/2007Provided by Citysearch -
Took my car in to get windows tinted - appointment was 11:30, dropped car off at 10:30. Was told that job would take 1 to 1 1/2 hours. Office had my cell phone and pager numbers. At 1:30 ( 2 hours after appointment time ), went back over to check on car - Had not moved or been touched. When I asked about it, the front office worker checked with the back, and was told it would be another 2 hours. I asked for my key back, he got it, and no explaination or appology given. Their technical abilities may be good, but their customer service is horribly lacking.
04/26/2007Provided by Citysearch -
WAXWERKS AND AUDIO PLUS WAS A VISIT THAT I AM STILL ENJOYING AFTER A MONTH ! THEY DETAILED MY CAR LIKE NEW, AND PUT IN THE NEW ALPINE FLIP SCREEN, I LOVE IT ! THESE FOLKS WERE INSTRUMENTAL IN HELPING ME MAKE MY DECISION . THE BEST FOR MY VEHICLE AND MY NEEDS, NOT WHAT THEY WANTED. THIS CERTAINLY WAS A NICE CHANGE TO WHAT I HAVE BEEN USED TO WITH SOME OF THESE OTHER GUYS. MY ADVICE, STOP BY YOURSELF.
03/03/2007Provided by Citysearch -
WHAT A NIGHTMARE!!! Wax Jerks completely abused me.
I asked them to replace my convertible top ($800) and had the car back in less than a week. A few months later the top had tears on both rear quarter panels because they had not installed it properly. When I took it back, they had my car for five days to repair it and called to tell me it was ready. When I went to pick it up, they had not repaired the top but had ""taken pictures"" to send to their top vendor (the manager missed his calling as a used-car salesman). He said they would replace the top but I would have to pay for the labor (another $200 to fix their showdy workmanship). I showed him where the top was not properly installed in the rear, but he refused to admit their mistake. Aso, while it was there for ""pictures"", they put a huge scratch down the rear spoiler.
I left the car there and was told he would have it fixed in a week or so, but that they were really busy and it might be awhile before they got around to it. (So much for standing behind the warranty). When I stopped by three weeks later, the car still hadn't been touched. It was FIVE WEEKS before I had my car back. This time you could see that they had secured the top a different way... the proper way. When I went to pick it up, the top was done but they had not repaired the scratch. I waited for two hours while they ""buffed out"" the scratch. When I got the car home, I noticed the rear window had not been replaced properly on the top, it was an inch low and the webbing holding the glass was exposed to the elements. There was no way I was letting these clowns touch my car again, so I took it to a dealer to have it refitted (another $150). The manager is a complete and total incompetent #@#@. Wax Werks does not stand behind it's work!
I WILL NEVER USE THESE IDIOTS AGAIN!!!