Urban Styles Furniture
8375 Castleton Corner Dr, Indianapolis, IN 46250
We have been going to this store for several years now and purchased tables, art, couches, chairs, and all kind of stuff. There simply is no other store that had the variety of items as this place. If you need design ideas this is the place to go. They don’t have the usual boring same ol’ stuff. This place is like a circus inside. We absolutely love their creativity. Mike has always been the person to help us so I can’t really comment on the other staff there but they seem very nice. We will Continue to shop here. Our house basically looks like their store. The buyers think outside the box here. You won’t be disappointed.
As a current interior design student, I was looking for unique new pieces for my home, and was not disappointed! Everything is beautiful and so many different styles throughout the store. Service was great. The manager, Mike, helped answer all of my questions and delivery options! Would definitely recommend!
The quality of furniture they sell is very poor. We purchased two leather couches about two years ago and the fabric is falling apart and the structure of the couches is poor. These are not the primary couches we use everyday. If they were they would have falling apart I'm sure in the first 6 months. They sell very poor quality items at a very high price.
STOP BEFORE YOU SHOP!!!
Very scary customer service. We had a couch delivered this morning. We also purchased a sofa table along with the couch. You guessed it, the sofa table was not delivered with the couch.
I have spent the last 2 hours trying to figure out where our table is. I called at 10:00 this morning and spoke to our sales clerk. She said that she just arrived at the store. She looked it up and informed me that the table was mistakenly not put on the delivery truck with our couch. She did not know why but would call me back in a few minutes after some investigating. I waited for 1 hour 40 minutes without any call back. I then called the store back and spoke to another clerk. I was told that our sales clerk was busy helping another customer. I then asked to speak to the manager of the store. I was put on hold and then told that he was also with a customer. I responded by saying that apparently other customers were more important than our situation regarding the missing table. I asked for a corporate office number and was told by this clerk that they did not have a corporate office and she was not allowed to provide the owners number. I asked her to just give us our money back on the table and we would go elsewhere to purchase it. The clerk proceeded to tell me that they were not going to be able to credit our account because the table was a special order. I told he that the table was not a special order and that our clerk just told me they forgot to put it on the truck and would call me right back. This clerk said that she was through arguing with me and disconnected the call.
We're still waiting on someone to tell us where our $599.00 table is. WOW!! I wish I would have read these other reviews before shopping here. Never had this type of thing happen before.
This Furniture Store is so different than all the other furniture stores in town. It is not boring like all the other stores. The service is great! They just opened a new mattress shop with the whole Serta mattress line.
The whole staff is very nice and helpful.
i would highly recommend Urban Home Furniture!!!
I purchased furniture from this store back in April. Like many, I was awed by the store and the style of furniture. I was walking out the door headed back to Ashley Furniture when I was stopped by a sales person. He told me he could get anything that Ashely had at a cheaper price. Which he did. That's when things started to go down hill.
I paid for the furniture and delivery in full same day. I was told the furniture would be in within 3 weeks. I received no call. When I called the store on week 4, I was advised that, not only was there a longer wait time than quoted, but I was also told about a set up fee. something my sales person never told me. After multiple debacles in trying to get a delivery date, the furniture was finally delivered. Well some of it, that is. The nightstand was not delivered and there was a knob missing from the dresser. Sad thing is,the delivery guy is the one who advised me that my nightstand was on backorder, not the store. I called the store. And called the store. And called the store.
It is now almost a month that I have been waiting on a night stand and dresser knob (which was missing when the dresser was assembled) which has been sitting in their store for the last 2 weeks. I left work early last week in anticipation of the delivery of the nightstand, only to be told (after I had to call them of course) that the delivery/repair man was at a location and would be there for an additional 2 hours. this is in addition to the 2 hours he was already there.
I am currently, as i type this, sitting in my apartment, waiting on the delivery person to deliver my night stand, who was supposed to be here 3 hours ago because he was going to take the furniture home with him so he could deliver it first thing. I called the store (see the pattern) only to find that the nightstand is sitting in the store. I am not waiting on a sales person to call me back because he is asking permission of his manager ( a manager who I has spoken with 5 times) so see if he can deliver it himself. this has been the worst experience ever. And worse yet? They don't care. Once you pay then their money, they can care less about the customer service they give you. I have been trying to find the information of the owner, but he seems to be MIA. I wonder why?
Long story short. DO NOT BY FROM THIS STORE. Don't let the design and allure of the store sway you. In the end, you will never get exactly what you paid for.
DO NOT SHOP HERE!!! Worst customer service ever. Prior to selling you furniture, they (Mike and Jimi in particular) seem courteous, but this changes the minute your credit card is swiped. They only care about the selling, and not the follow through to delivery.
The seating group we ordered was not what was delivered to our house. Actually, we never saw the actual set we ordered. There were many excuses, too many to list, as to why they couldn't get it to us. Every week when I called, I was assured it was on the upcoming week's truck, but it never was. Also, don't expect to have your phone calls returned from this store, just cross your fingers that when you call, the person responsible for your order is the one who answers the phone, as that is the only way you'll ever speak to them after the sale!
Another point to make, I suppose Mike and Jimi think Vietnam is a part of the US. We were assured the other items we purchased were made here in the States, however, when we got them home and looked closer, the "MADE IN VIETNAM" stamps on the bottom negated that statement.
Their merchandise looks unique and nice on the surface, but it is complete junk. We shopped at many furniture places prior to moving to our new house. Urban Styles was the absolute worst.
On a different note, to help those out there looking for a nice, reliable company that is honest and does what they say they will do----Macy's and Godby Home Furnishings were by far the best places we shopped. They have excellent customer service from beginning to end, and they carry a lot of furniture made here in the US, which is important to us.
Worst customer service I have ever encountered. The first time they were suppose to deliver a bed and mattress between 12-5pm, we were on the phone for hours because the bed was torn and no replacement could be made for over a week and the bed frame wasn't delivered until 10:30pm by a random person in a pickup truck. Then when the mattress came in we asked for it to be delivered by 2pm, and it wasn't delivered until after 7:30pm causing us to miss multiple appointments. Then when we were told we would be "financially compensated" for our time, we received a 6% refund which took me calling them for over 3 weeks, then going in to talk to a manager, then took another week to get the refund.
Absolutely appalled by this type of customer service!
Our experience has been one that couldn't have even been imagined. We decided have the a couch delivered on a Wed. We were contacted Tuesday evening ensuring that the delivery would be "first thing in the morning, but they may be a little late." Then Wed. happened...by noon, my wife called the store only to get treated extremely poorly by a manager, told by that manager that she "should not shop there" then hung up on by said manager. Delivery didn't happen until 7 pm, AND they sent two of the same pieces of the sectional. So 1 days lost wages turned into 2 days lost wages AND daycare charges because of not being able to give a 24 hr notice for this second day. Thursday, they came back and brought the correct side of the sectional, then found out that one of the legs was the wrong leg. This has been the single worst experience in buying anything that I've ever experienced and we will simply never return to a store that treats their customers with such disregard and disrespect.
Worst customer service I have ever experienced. I had to contact Ashley furniture corporate to get the ball rolling on replacing my couch under warranty after being lied to by management at urban for two months that it was being taken care of. When my new couch arrived the delivery drivers from urban tore up my apartment walls and floors. I immediately contacted store management and provided photos and was told by Mike he would get back with me...two weeks later still no word. GO SOMEWHERE ELSE FOR FURNTIURE OR BEWARE OF WHAT YOU ARE GETTING INTO WHEN DEALING WITH THIS STORE.
I strongly suggest this store to anyone looking for stylish and unique furniture. I was out shopping and stumbled across this place and wow!!! what an amazing store, saved me a lot of time. Mike helped me find a beautiful bedroom suit at a reasonable price. I had it delivered today and the delivery guys were amazing. I strongly suggest to anyone looking for new furniture!
Love Love Love!!! I just got a new apartment and a friend referred me to Urban Styles..Almost felt like I was walking into a furniture store out in Los Angeles. Costumer service was amazing. Mike (store manager) was so helpful with getting my furniture ready and making sure it was delivered the day I moved in. I strongly recommend Urban Styles!!
I just moved to the area, found this place by accident. WOW...it is the coolest store I ever seen. Thanks to Mike for helping me out. I moved into my apartment with nothing and he delivered my furniture two days later. I highly recommend this store to anyone who needs any kind of furniture of home decor!!
Buyers beware. Would love to like this store but customers are not a priority. Bought a chair on a whim after stopping in. Didn't fit at home and wife didn't agree to it either. No big deal I thought, I'll return it. Nope. Apparently they don't take any returns. First I've heard of this as was not noted to me nor did I sign anything to that fact. Big waste of time but I'll fight it on principle since they are zero help after trying to return it in person and they said they would get back to me and never did. Don't waste your time here buying anything. If you shop here get ideas and go to Amazon. At least you know if it doesn't work out you can return it.
Love the furniture in this store. They have something for everyone here. We bought not only our bedroom furniture set but also a buffet table we are getting delivered tomorrow. Our furniture is gorgeous and was a great price as well. We are very happy with the service which we received from Jimi and the delivery people were great as well. We would not have gone back to buy more if we didn't like the store. Will definitely recommend to our friends. Invoice number 10945