Toys R Us
8250 Castleton Corner Dr, Indianapolis, IN 46250
Phone: (317) 841-3964
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This place is full of corporate BS. They claim to be able to buy online. Today I purchased a lego set and it was set to store pick up only which I thought was weird. The set said in stock so I completed the transaction and was charged AWESOME. NO-a hour late I was sent a email saying my order was cancelled. I as able to locate the set a hour north of me and called customer service asking them to ship it to me because it was THEIR MISTAKE. I was told too bad so sad by a corporate supervisor. so I went to social media they posted they would reach out. THEY DID NOT! I have to cancel plans to drive 2 hours tomorrow. Thanks for nothing toy r us.
12-4-14 This was the worst experience I have ever had in a store! We drove 45 min to this store to purchase size 7 pampers for my autistic son, we had checked ahead of time to make they were available in store before driving there, we get to the store and didn't see any so we asked a worker if she could check the back she then told us there wasn't any(without checking) and told us we had the wrong store. I then showed her it was the correct address online and she then said it was probably on the truck and said sorry and walked away. So then I went to costumer service to ask explain the situation to her and they called up the same lady and asked her to check she then rudely tells another employee that she told us they didn't have them, then started walking and shouted at us, "We don't have them!!!!" I have NEVER had an employee yell at me before. I was completely livid and left the store with my family and will not be going back to this location ever again.
08/08/2005Provided by Citysearch -
Wow, how hard is it to find a decent teddy bear in this town? Was very disappointed in the stuffed animal area- seemed much larger the last time I was there. I just wanted a decent teddy bear for my nephew's first birthday. If I wanted a stuffed dog I might have been okay. I was just surprised there weren't more to choose from. And of quality, too, the ones I saw were a light yarn that seemed to be falling out (maybe that's why they were on clearance...). Seemed like the store had a TON of every other type of toy, though!