The UPS Store
973 N Shadeland Ave, Indianapolis, IN 46219
Fax: (317) 351-1170
Lydia Johnson the manager of this store NEEDS replaced. I'd already been to the store TWICE and met with a VERY nice young knowledgeable young lady. Gave me a price quote for freight once. My customer wanted packaged a specific way if coming UPS as he'd had bad experiences before. The same young lady (NOT LYDIA) helped again with a now even higher freight quote that the customer was PLEASED to pay as long as it was package to HIS specifications.
Well, when I dropped the item off... Lydia received it. The other young lady must have been promoted or something as Lydia was training a new girl. And was FULL OF ATTITUDE. Said they'd package as they saw fit... Paid the full amount I was quoted to ship the way the customer asked which was almost $250.00 by itself. With my item costing $275 insured to $300.
According to my customer the package was very POORLY packaged. His instructions WERE NOT FOLLOWED which means I SHOULD HAVE BEEN CHARGED LESS TO BEGIN WITH!!
Do you think I got my FULL CLAIM AMOUNT BACK?
HELL NO! I wish they had negative stars to give... this store particularly the manager... SUCKS!
03/02/2009Provided by Citysearch -
THIS STORE HAS HAD SO MANY PROBLEMS OVER THE LAST YEAR. FOR A COUPLE OF MONTHS YOU COULD NOT BE SURE IF THEY WERE GOING TO BE OPEN FOR THE DAY OR NOT. PACKAGES GOT SENT BACK SO CUSTOMERS HAD TO SPEND TIME AND MONEY TRYING TO GET THEIR MERCHANDISE. THEY TREAT CUSTOMERS LIKE DIRT. THEY TAKE YOUR MONEY THEN THEY DON'T KEEP UP THEIR END OF THE BARGAIN. THEY DO NOT TELL THE TRUTH AND WHEN YOU COMPLAIN THEY TREAT YOU LIKE YOU ARE THE PROBLEM. I WOULD NOT TRUST THESE PEOPLE WITH MAIL OR PACKAGES.