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The Cheesecake Factory

Map & Directions
(27 Reviews)

8701 Keystone Xing Ste 4a, Indianapolis, IN 46240

(317) 566-0100

Today: 11:00 am - 11:00 pm
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General Info
The Cheesecake Factory operates a chain of casual dining restaurants that offers more than 200 menu selections. Apart from a range of cheesecakes, the company offers a variety of appetizers, pizzas, pasta, seafood, steaks, salads and sandwiches. Its menu also features specialty dishes like chicken madeira, miso salmon, cajun jambalaya pasta and the factory burger. Founded in 1972, it serves over 50 cheesecakes and desserts, such as white chocolate raspberry truffle, Godiva chocolate, tres leches, fresh strawberry, fresh banana cream and kahlua cocoa coffee. Its restaurants provide lunch, dinner, late night dining, full bar and Sunday brunch services. Each restaurant features French limestone floors and decorative columns, hand-painted fabrics, contemporary lighting and cherry wood d cor. The Cheesecake Factory also offers the entire menu for take-out. It operates a restaurant in Indianapolis.

Regular Hours

Extra Phones

Fax: (317) 566-0200

Payment method
master card, visa, amex, discover, all major credit cards
Price Range
Fashion Mall At Keystone
Keystone at The Crossing
Take Out Restaurants, Dessert Restaurants, Family Style Restaurants, Restaurants, American Restaurants
Other Information

Cuisines: Family Style, American, Take Out, Dessert

Alcohol: Full Bar

Price Range : Average

Parking: Lot, Private

Takes Reservations: Yes

Bike Parking: No

Outdoor Seating: Yes

Wheelchair Accessible: Yes

Wi-Fi: No


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Elizabeth C.


Below average food.

The meals my daughter and I had was very disappointing. I had fish and chips. The fries were limp and cold. The tartar sauce had so much dill it's difficult to call it tartar sauce. My daughter had five cheese pasta that was so bland I thought they used red dye to make it look like there was sauce in it. The menu is too large to have food that is more than mediocre. The service was poor also. No empty plates were removed and no refills on drinks until we were leaving.



Very Nice

This was my first time here...very good food..and the red velvet cheesecake...the best. I will be coming back..



Provided by Citysearch - 
Depends on What U are looking for

If you are in the market for average food at high prices, given the quality. If you like really loud noisy eating establishments. If incredibly slow service (polite enough, just incredibly slow--31/2 hours to get through lunch, starting with a 45 minute wait for a table). If you like to sit in an environment with people texting others and not talking to each other. If you like lunch with more than a full day's worth of calories. If you like cheese cake at 1,000 calories a slice. Then, you will really love this place. Sucks for me though.



Provided by Citysearch - 
lots of empty seats had to wait

I've been going to this place for over 6 years because of quality of food. But I must say their service declined a great deal.

Prices aren't cheap, a smoothie cost $7.00. We went on regular weekday before even 4 p.m. and we were told to wait because all empty tables were saved to seat 6 and there were 3 of us. We really did not like it. Then she seated us at 6 persons table anyway.

Another time I came during weekday with my 7-year-old son and after waiter gave us menu, he was doing friendly chatting with another rable and we waited 30 minutes for our drinks! Then he brought us food, never came to ask if everything was allrgight, never offered to refill my son's drink nor my ice tea, then we waited another 30min for him just to bring us check. It was horrible experience.

Now their music plays so loud I can barely hear my friends. I am very dissapointed in their service decline, loud horrible choice of music and very long wait time and rude waitresses.



Wonderful experience

I was taken to The Cheesecake Factory for my birthday and it was my first time ever going, the food and the service were wonderful, I will surely be returning.



Can't Live Without It

I eat here all the time. The staff is great and Customer Service is always top notch. Try the Chicken Mederia if you want to be addicted!



I'm tired of places serving ov...

I'm tired of places serving overpriced food that I could order from Applebees.



Provided by Citysearch - 
Loud, Unconfortable seating arrangements and managers who don' t care

Worst dining experience. its quieter and nicer at mcdonalds. I went in at lunch with my wife and was seated in a row of tables that had a long bench seat for the one side of all the tables . the tables were crammed together for maximum profit, but not for diners comfort. They were only 12-14 inches apart and you could not have a private conversation. This last table was also right next to the kitchen and dish handling area. Which added a whole other level of loud noise. between all the diners trying to talk loud enough to be heard over the kitchen noise you gave up on having a conversation.

When brought to the managers attention it was ' sorry'. Well in this economy they will be sorry because I will spread the word. There should never be a bad spot in a restaurant like that for the money they want.




I have been going to the chessecake factory in Pasadena, California since I was a young girl and I was so glad when I found one here in Carmel. Its a must have for me and my husband when we do valentines day dinner or anniversary's. Now its even better that we have a closer one in Greenwood by greenwood mall. I love the portion sizes. The food is a little pricey but its well worth it and the art and dim lighting is perfect. We can never go to chessecake factory without sharing a piece of original chessecake toped with fresh strawberrys.

I recomend the Chicken piccata and Orange Chicken. OMG delicious. My favorite drink is a tropical smoothie.




My first time there and I was so impressed. The service was good but the food was great. I couldn't believe the portion sizes! We're visiting from Michigan and I had so much food left over, it made me sick to have to throw it out. It's pricey but if you want good food, this is the place to go. Try the strawberry shortcake, it's to die for!




The food is excellent which makes it very difficult to save room for what you really went there for- the fabulous cheesecake. It's so hard to decide because they are all fabulous, but I don't think you can go wrong with any of the choices. My advice- plan to take home at least half your entree or half the cheesecake slice!



This place has every kind of c...

This place has every kind of cheesecake you can imagine and they are all heavenly tasting.



Provided by Citysearch - 
Great menu & service

Got seated right away on a Friday night by arriving at 5:30 p.m. Service is excellent. Refills arrived promptly. Something for everyone on the menu.



Provided by Citysearch - 
Worth the Wait!

On a saturday afternoon, expect to wait 45minutes for a table (or longer)!!! The wait would be much more enjoyable if the seating alert system worked throughout the mall. Then everyone wouldn't have to crowd in the already tiny waiting area!!! This was my second visit and each time the food has been WONDERFUL (Suggestions: Parmesan and Romano Crusting Chicken, and the St. Louis Pasta Dish)!!! The desert is also wonderful!!! The service is average. If it weren't for the great food we would probably not go there, but the food is that good!!!



Provided by Citysearch - 
not just cheescake

My husban and I went here, i thought it was only going to be cheesecakes to eat! The waiter was great, the food was WOW! It really filled us up and then some! the colors in the place were soothing and intimate. the food was flavorful, and although it is located in a mall, it was quiet. we are going back this week end on a ""date"".



Provided by Citysearch - 
Do not book for birthdays

Once I planned a birthday party for a friend and told people to meet around 6-6:30 at the cheesecake factory. I invited over 20 people.Everyone did not show up at the same time. We were not allowed to sit down at a table until every last person arrived. This was ridiculous and ruined the whole party.One person was elderly and had to wait also no seat was offered to him until everyone arrived. I will never ever have a party of more than one again at the Cheesecake factory. Very poor service.



Provided by Citysearch - 
Tried it twice, won't be back

First visit, we were there for 3 hours. And not because we were enjoying ourselves. After horrid service and no refills on sodas, the best they could offer was a BROWNIE. Second visit, different town. It was just noisy and overpriced.



Provided by Citysearch - 
The best!

Best food in the city in my opinion. Try the Big Five pizza (if youre not too hungry, share it with a friend) but leave room for dessert. The triple chocolate mousse cake is probably the best buy for your money, you get even more of it than you can get of any single piece of cheesecake!
a little expensive, but if you share with a friend, it is worth it



Provided by Citysearch - 

Great lunch and dinner selection. Salads are excellent. Leave room for dessert or take it home.