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Room 1Age at check-in

Business Description
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall at Keystone. Includes 33 meeting spaces and a 7,845 sq ft ballroom. Near downtown & Indianapolis Airport.
Hours

Regular Hours

Extra Phones

Fax: (317) 574-6775

TollFree: (800) 325-3535

Brands
Sheraton
Payment method
amex, master card, visa
Location
Located in Indianapolis (Carmel - North Indianapolis), Sheraton Indianapolis Hotel at Keystone Crossing is minutes from Keystone Mall and Fashion Mall at Keystone. This 4-star hotel is within close proximity of Wine and Canvas and Fastimes Indoor Karting.
Neighborhood
Keystone at The Crossing
Languages
English, Spanish
Categories
Hotels, Lodging, Resorts, Meeting & Event Planning Services, Conference Centers, Halls, Auditoriums & Ballrooms
Other Information

Parking: Lot, Valet

Swimming Pool: Indoor

Check-In Time: 3:00 PM

Check-Out Time: noon

Policy: 24-hour check-in

Property Amenities: Breakfast available (surcharge), Elevator/lift, Express check-out, Fitness facilities, Wired (high-speed) Internet access - surcharge, Shopping on site, Spa tub, Porter/bellhop, Conference center, Bar/lounge, Computer station, 24-hour business center, 24-hour front desk, Restaurant, ATM/banking, Meeting rooms, Concierge services, Gift shops or newsstand, Conference space, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Wired high-speed Internet access (surcharge), Shower/tub combination, Private bathroom, Phone, Hair dryer, Pay movies, Premium bedding, Air conditioning, Designer toiletries, Blackout drapes/curtains, Hypo-allergenic bedding available, Flat-panel TV, Pillowtop mattress, Iron/ironing board, Satellite TV service, Desk, Connecting/adjoining rooms available, Coffee/tea maker, Down comforter, Premium TV channels, In-room safe

Wi-Fi: Paid

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Reviews

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10/18/2009

Provided by Citysearch - 
Overall
SUCKED SUCKED SUCKED

the poor hot water supply. 2 nights with off and on hot water. It would get cold for a few minutes then get scalding hot. The morning shower was even worse. Also, they have raised the parking to $23.00. Worst hotel ever. Try the Drury Inn. Now that's a HOTEL!!!

02/08/2009

Provided by Citysearch - 
Overall
Worst Hotel I have stayed at

While the ambience of the hotel is somewhat elagant I found the amenities to be lacking and overpriced. at around 140.00 a night. Wi-fi was available in the lobby but in the room 11.96 for 24 hours of high speed internet, ridiculous. A continental breakfast consisting of juice a cold bagel and small box of cereal and small carton of milk for 11.00 dollars each, again ridiculously overpriced. We did not eat there.
In this age of many hotels offering free hot breakfast, free internet I found them sorely lacking in service. Unfortunately because of a company event we had to say there. One of the desk clerks and many other empoyees were hard to understand as they had very heavy accents. I found it rude that while we were in the east meridian room many employess were speaking their own language. Were they speaking of us?
The price to park in the garage $22.00 dollars for 24 hours, once again overpriced. The room was clean but small the shower walls were a bit spotty. There was no refrigerator nor a microwave. There was however coffee. I am surprised they did not charge for that to. 2 liters of water were in the room at almost 5.00 dollars a bottle. The vending machines only took debit or credit. I will not charge a bottle of soda or water on my credit card.
I do not mind paying around 100 - 200 for a nice clean spacious motel room but I do expect there be some amenities to make my stay a bit more comfortable. I would not stay there again. I do need use my internet while staying out of town.
The ""SHERATON"" is a dinosaur that needs to keep up with the times.

12/05/2002

Provided by Citysearch - 
Overall
Pleasant Experience

I had two problems while staying here. Someone had left the heat on high in the room I was given. The staff gladly moved me to a suite to give me an accomodating room. The following morning, the hot water heater in the hotel had failed. I was promptly credited for half the cost of the room. The staff was so friendly and ready to help, that I could not get upset about it. Great place to stay.

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