Peterman Heating, Cooling & Plumbing Inc.
5240 Commerce Cir, Indianapolis, IN 46237
Phone: (317) 793-2900
Specialties: Damage, Furnaces, Fire, Boilers, Air Conditioning Systems
Services: Fire Damage Restoration, Heating, Air Conditioning, Service & Repair, Installation
Emergency Service: Yes
Free Estimates: Yes
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Very happy with the team and service. Very professional, polite and cleaned up after themselves. Wore booties over shoes so they didn't track dirt inside. When they were on their way, I got an email with Jason's picture and bio so I would know who to expect. Very good service. Will use again.
I have a service contract with Peterman's, but it was good to get same-day service on a Saturday when the coolant line iced up. I followed Brad's (the technician) instructions to de-ice the line, and when he arrived later we discussed what we could do with the (older, builder-spec) system. He recharged the system and advised me on filters and on replacing the coolant line insulation. He and I were in agreement that the objective was to keep the system running as long as was practical.
We have used Peterman in the past and were very pleased, so we chose to use them again and they did not disappoint. Mark and Jimmy showed up on time, gave us an honest assessment and had the job done in a timely manner. We have recommended them to others and will use them in the future.
04/06/2012Provided by Citysearch -
The Peterman staff is very friendly and reliable. I called late last week because my ac went out and they had someone there that day. The technician was very presentable and professional. He found the problem and explained my options for the repair. I am happy I chose Peterman as my hvac contractor. They earned my trust during the entire process.
03/12/2012Provided by Citysearch -
*I am not one to post a bad review unless it is earned. I think that it is equally important to post positive comments if a company provides excellent customer service.*
Peterman was contracted by the previous owner of my home to perform routine maintenance and replace the furnace filter. Many months later I realized that the filter installed was vastly undersized and allowed dust and other particles into my furnace, duct work, and home. I spoke with their Service Manager Derek today. Derek stated that due to the elapsed time since the service was provided, Peterman would not do anything to fix my problem. In addition, their paperwork showed that the correct filter was installed, therefore it must have been me that installed the filter that was way too small. I was also told that if I had noticed this within 60 days of the service they could have helped me. I guess I assumed that the correct filter had been installed and there was no need to check their work. I admit that I went far too long without replacing the filter (seriously, shame on me), but that still does not change the fact that the work was performed incorrectly. They may have won plenty of service awards, but those are for past service and do not guarantee good customer service today.
SIDENOTE: The much smaller furnace filter that I supposedly installed is branded INDIGO. I have not been able to locate this brand at any of the large home improvement stores: Menards, Lowes, or Home Depot. My guess is that Peterman stocks Indigo furnace filters, specifically 16x20x1.
05/01/2009Provided by Citysearch -
This place was by far and away the WORST heating and cooling place I've used. I just moved and decided to use them because the previous owner had. BIG MISTAKE. I was on a yearly contract with them and when my AC quit working, I called early Monday morning and was told I'd have to wait until Friday because they were ""backed up because of the rain?!"".. It was only a light sprinkle, and 5 Days? I have a 3 week old baby!!! Since I'd already paid my contract there was nothing I can do. I wait until Friday. My wife stays home with the baby and was expecting them. After my business meetings I see the called my cell phone to say they were coming (voicemail).... The problem? They NEVER showed. When I called to ask they outright lied and said they tried knocking which in my 1000sf condo you CAN NOT miss hearing them. Outright lies. The next available appointment date??? Monday! That’s right... 7days to get services for a contract customer! Yet their advertisements say “24hrs 7days a week”.
There are FAR cheaper HVAC companies who are friendlier and more prompt… Don’t schedule with these people only to have them waste your time and not show up... Unless you’d like to wait a week for service to see if they’ll show.