4140 E 96th St, Indianapolis, IN 46240
Appointment Needed: Yes
Services: Tires, Wheels & Alignments, Oil Changes
Brands Serviced: Honda
I live in Virginia and after a trip to Indiana had trouble with my Ridgeline. I had to drop off the vehicle at 3pm on New Year's Eve just as they where beginning to close. By noon on Jan. 2 I had a phone call. Although the news was bad, the service and diagnosis process was excellent and I was treated extremely well. I felt like Angel and Russ treated me like a family member and the cost of the diagnosis was extremely fair. If I lived in Indianapolis, this would be my dealership.
08/04/2011Provided by Citysearch -
""I wanted to take a moment and let you know what a truly positive experience we had this past Saturday, purchasing our 2011 CRV EX-L from Mr. Charles Benners. Not only Charles, but your entire staff was professional, positive, and very helpful. Charles was extremely well-informed about all features of the CRV EX-L and allowed us to drive both it and a CRV EX. He was very thorough and clearly explained the options and benefits of both vehicles. Without hesitation, Charles detailed the differences including the cost of the options included in the EX-L.
We have purchased our share of vehicles from other dealers, but this was by far the most professional and positive experience we have ever had. When we are ready to purchase again, Charles will be our first call.""
07/20/2011Provided by Citysearch -
My experience as Penske Honda was phenominal. It was my 3rd car purchased from this organization and all 3 transactions were excellent! From the initial contact all the way through the financial process they exceeded my expectations. I would recommend them to all of my friends and family! Excellent service dept too!
06/21/2011Provided by Citysearch -
Gary Parish and Bob Bergher were so wonderful and helpful. They really took their time to make sure I was happy, satisfied and knew exactly what I was
getting. I will recommend this shop to everyone---and we all know Honda's speak for themselves, but this shop and these two gentlemen in particular make
you want to come back! The rose was a lovely touch too! Many thanks for a great car and a great experience""
06/16/2011Provided by Citysearch -
I want to recognize Ed Cueto in the Service Department. I purchased new wiper blades for my 2006 Honda Civic this morning and attempted to install them myself. The job was more than I could handle and was advised to bring the car in and have the service department install the blades for free. I took you all up on the offer! Nothing against the guys and there were several of them who attempted to install the new wiper blades, but even they were running into difficulties. This actually made me feel rather good since I consider myself to be an above average person when it comes to working on my cars. After a few minutes Ed came over and diagnosed the problem with my blades. He quickly got the correct ones and installed them in a matter of minutes and explained to me why the ones I was sold did not work. He also advised me on what to do the next time the blades are replaced. I worked with Ed about a year ago on a repair for my Civic and he was very good then. I just want to let you know what a good guy he is and truly committed to excellent customer service. Even though I did NOT purchase my Civic from your dealership, trust me, when it comes time to get my next Honda, Penske will be the dealer of choice! Unfortunately this may be awhile, mine is a 2006 with 148,000 FLAWLESS miles, I plan to get about 300,000 or more out of it before I replace it. Those new CRX two door hybrids may force a change in my purchase decision though, they are really sharp! :)
06/01/2011Provided by Citysearch -
We were very happy with the customer service and the quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil changes; and all have been handled in the same manner. Overall a good experience.
05/11/2011Provided by Citysearch -
Doyle Harlos was the best salesman I've ever worked with. There was NO pressure and he explained every step of the process to me and went over all of the details of the vehicle before I took it off the lot. The finance person was great as well. I would definitely recommend Penske Honda and would also buy another vehicle from them - specifically Doyle!!
05/04/2011Provided by Citysearch -
""Early last month my family and I were visiting Indianapolis when we encountered a problem with my '08 Odyssey. I randomly chose to have my van towed to your service department and I am so thankful that I did! I can totally understand why Penske is the #1 Honda dealer in Indy! Shellie Moline took spectacular care of us after a very trying day! She helped us get to a hotel for the evening and made sure that our van was fixed as soon as possible the following day so that we could get home to our kids. She made an awful situation bearable! Everyone in your service department was wonderful! If I lived in Indy I would buy my next Honda from Penske! Thank you so much for everything!
04/11/2011Provided by Citysearch -
I purchased my 06 Accord from Penske and loved the experience. The finance department is wonderful, and the sales people are far from pushy. They don't want to see you purchase a vechile that you don't like. Overall it was a great experience and I refer all my friends/family to Penske for their next new Honda!
04/06/2011Provided by Citysearch -
Karen was great to work with throughout the entire process. I am a long time Penske consumer and once again am glad to say I feel I received a fair deal and everyone I worked with from the repair shop to the internet sales consultant to the financial office was top notch. Thanks.
04/01/2011Provided by Citysearch -
I bought a Honda Civic from David Redmond on New Year's Eve, and I can not he more impressed with the service he provided and his tremendous efforts to put me in the vehicle I wanted. As long as David Redmond is in auto sales, I will never purchase a vehicle from anyone other than him. Again, very, very impressed with David and I will be spreading the word.
03/29/2011Provided by Citysearch -
Penske Honda is the only dealership you need to know in the entire Indianapolis area, and Song Park at Penske is the salesman to see. I have purchased 3 new Hondas from Song in the past 5 years after getting quotes from all Honda dealers in Indiana and Louisville, and Song matched those quotes every time. So needless to say, I will not buy another Honda from anyone but Song Park at Penske Honda. It also the little things that make Penske a great place to buy a car. There is never any pressure to buy. Song Park always keeps in touch with me throughout the year from birthdays or just to say hi. All their sales staff is ever so nice and always ready to help or answer any questions I might have, and the service department is top notch with 2 waiting rooms, one with TV's and the other is quiet for reading or business. You have to give Penske a try, just once and you'll see what I am talking about.