Iozzo's Garden of Italy
946 S Meridian St, Indianapolis, IN 46225
Iozzo's Garden of Italy LLC
Iozzo's Garden Of Italy
Parking: Street, Lot, Private
Bike Parking: Yes
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Italian, European, Continental
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
Pets Allowed: No
This place came highly recommended by a dear friend of mine. However, after the experience I had with their staff handling with the situation on the phone with me was not very pleasant.
You see, I am a deaf customer and I was trying to call them to make a reservation for a special occasion, they gave me hard time because I use relay service which meant they assumed that I was a telemarketer or someone is calling to annoy them. That is not the case, I cannot call them directly due to my deafness so I use this service to interpret for me when I make calls to various places. They hung up on me multiple times after myself attempting to explain to them that I was a customer interested in reserving a private room for a special occasion.
What was appalling is that they threatened to call the police! What happened to sensitivity, understanding and tolerance of customers who are deaf or other kind of disabilities? After all we are paying them, right? Apparently they did not want my business and chose to be extremely rude and disrespectful to me.
I had sent them an message previously, to inquire about reservations because I could not get through to them earlier due to the continued ringing.
But after what I was treated by their staff, I decided to take my business somewhere else. They do not deserve my business for their insensitivity, rudeness and just plain horrible to me.
FYI for Iozzo's staff: I am not a criminal nor I was threatening toward you on the phone. If you wanted to learn all about relay services- http://electronics.howstuffworks.com/hearing-impaired-telephones3.htm for the future deaf customers that has to deal with you rude people.