Indy Party Rentals
7915 S Emerson Ave, Indianapolis, IN 46237
Price Range : Average
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Very professional company, one of the only companies in town who rents helium tanks, their driver was professional, polite, and very happy.
I was very surprise the drive “John” said he had a little time till his next delivery and help me for about 15minuties to fill & ties balloons.
I wanted to say think you to him; he did not have to stay and help, but with out his help I would have been behind.
If zero stars were an option I would rate zero. Please note, I understand how important online reviews are, especially for local businesses. That said, I cannot possibly overstate how horrible my experience was with Indy Party Rentals from beginning to end. They never answer their phones or return messages. For weeks I waited to hear back. Then, the day of the event, after telling me to wait from 7am - 1pm for delivery (nice range there) 1pm came and went with nothing. The event started at 2 and we called another company who was there in an hour. Meanwhile Indy Party Rentals still hasn't returned my calls or my email demanding a refund. Terrible customer service. Avoid at all costs!
We received the worst customer service I have ever experienced. The items we rented were never delivered. We had to go pick them up an hour after the party started. The items were not clean and the bounce house smelled like mildew and wouldn't hold air. We tried to put tape on the bounce house to hold air and it still didn't work. After they picked the items up they wanted to charge an additional $200 to take the tape off. These items were stored in a storage area with dogs and all their personal items. What a huge let down to myself and my community of 250 people. Horrible business!