Holiday Inn Express & Suites Indianapolis W - Airport Area
5855 Rockville Rd, Indianapolis, IN 46224
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The room rates listed are double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Open 24 Hrs
Hotel Front Desk: (317) 554-0900
Reservations: (800) 345-8082
Swimming Pool: Indoor
Property Amenities: Multilingual staff, Express check-out, Elevator/lift, Free breakfast, Spa tub, Fireplace in lobby, Terrace, Laundry facilities, Grocery/convenience store, 24-hour business center, 24-hour front desk, ATM/banking, 24-hour fitness facilities, Dry cleaning/laundry service
The front desk associate Amy was very knowledgeable about her job and helpful. That is the only good thing I can say about this hotel. The owners "Harry" and "Alex" were the meanest rudest people I have ever encountered. They were cussing out another guest as we were checking in. We almost didn't stay because of this, but the owner "Harry" assured me that it was the guest's fault but when we went down to use the pool, which was shut down by the board of health, he was yelling and screaming at some other guests. I WILL NEVER stay at this hotel and think anybody who does is plum crazy! Rude, loud and disrespectful is what this hotel is all about.
I have to stay at least five to seven times a month in hotels due to work, last week I was in Lansing and my company happen to book me at University Quality Inn, its said that don't judge a book by its cover and its so true for the Quality Inn, from outside it just looks like a small shopping plaza but once you step in its totally the opposite, they have every thing you would want full hot breakfast, couple drink at bar,free wireless, nice clean rooms and the list goes on and to top it all the best customer service I have received at any hotel, each and every staff member I came across was very courteous and eager to help they do go above and beyond the guest expectation. I strongly recommend this hotel for anyone visiting Lansing.