Furniture Medic By Westphal
1401 S Lynhurst Dr, Indianapolis, IN 46241
No coupons available
Justin at Furniture Medic-Indianapolis did an INCREDIBLE job of cleaning/deodorizing/restoration of our SOOT-COVERED, SMOKE-FILLED, HEAT DAMAGED furniture including 2 antique twin-bed bedroom suites, large heirloom table, dining room hutch, side table, antique rocking chair and bench, and heirloom couch after house fire. We had been sure that each item was protected and very well cared for before the fire and we were heartbroken to see what the soot and heat had done to these sentimental items that hadn't burned but appeared ruined.
Justin could not have been more accommodating, knowledgeable, patient, nice, understanding and thorough! He took us into the warehouse attached to their office to see our furniture and discuss what could/should be done with each item that they had picked up after the fire. He was upfront about expectations and offered his honest opinion on each piece re: what was worth trying to restore. We chose to have him attempt to restore all the items and ALL OF THEM EXCEEDED OUR EXPECTATIONS! There was no odor left in any of the wood and some looked even BETTER than before the fire! (And the upholstery specialist he contracted our couch out to after the wood portions were restored was VERY TALENTED! We provided the material we found that was identical to what had been on the cushions and flat back, and our antique couch was completely restored to its previous beauty!). Justin and his team carefully delivered all the pieces to our house on our schedule in 2 batches as they were completed.
This company was recommended to us by a fire-damage specialist and by a neighbor who had used them after their fire. Justin's work and knowledge is outstanding and we are SO THANKFUL to him and Furniture Medic!
I had a round coffee that had several nicks and a gouge that required filler and stain. Justen arrived on time and corrected those problems. Looking around we found numerous nicks on our furniture that Justin repaired. Very happy with the service and expect to have him back when the nicks pile up through normal or abnormal actions.
We had a very expensive wood dining table that we wanted to protect from scratching. I realize any piece of furniture can be scratched if abused, HOWEVER, we have babied this table and we afraid to even eat on it without a pad and table cloth. So I wanted to have protection added to it. I contacted Furniture Medic
He (the owner) replied with the following statement in an email: "Applying quality and durable finish to wood furniture is one of our specialties." Well unfortunately, they are not very good at their specialty because the finish theyWell unfortunately, they are not very good at their specialty. He said, " We can clean, sand off the old finish and apply our two part conversion varnish with a catalyst hardener for $415." He also told us: "It will be hard as concrete when done" and "Its as scratch resistance as a wood floor." Sadly, he ruined our table. It is covered in scratches, scuffs, and nicks, and my husband and I are retired and live alone so the table gets very little use. Whenever anything is set on it, scratches appear. The finish is soft and has no resistance to scratching from even a semi-soft placemat. The worse part is, he refuses to do ANYTHING and says "how do I know what you did to it." Very bad business and does not stand behind his work!