Face Low Cost Spay Neuter Clinic
1505 Massachusetts Ave, Indianapolis, IN 46201
Phone: (317) 268-2628
Phone: (317) 456-7386
Fax: (317) 638-0993
TollFree: (877) 747-3038
Face Low Cost Spay Neuter Clnc
Specialties: Felines, Puppies, Cats, Dogs, Doggies, Kittens, Canines
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I have been taking my dogs to this once great clinic since it opened and never have I dealt with what I did today. The woman checking us out was a volunteer, I understand, but she has NO business dealing with the computer, the cash register and the paperwork all at once. I took a friend to the clinic today and we waited an hour or more after the dog got its shots to be checked out. I watched this woman wandering around behind the counter as if in a fog, and watched her throw her hands up in the air in confusion as she tried to enter the paperwork onto the computer. It should NOT have taken her over an hour to check out 6 clients who had been waiting and waiting to pay their bill and leave. SIX people in an hour-unacceptable, whether as a volunteer or a paid employee. NEVER have they had such an unqualified person doing that particular job in all of the years I've been going there.
Beware-if a blond 20-something woman is the one checking people out, be prepared to wait longer than you did to have your dog seen and given routine care like vaccines. I have never made ONE complaint re the FACE Clinic and have always been more than satisfied, but one incompetent volunteer turned this visit into a nitemare! Unacceptable!!
Unfortunately, there is no option to give a "no star" rating. We adopted our dog from Indy Animal Control and we patronized the Face Clinic upon their recommendation. I took our Pit/Mastiff mix in to update his vaccines today and it was a complete zoo, complimented by poor man gem entry and rude staff. We were in the clinic for over 2 hours (expected a long wait) and my dog was anxious, just like many of the other dogs. He was not aggressive with any of the dogs in the clinic, yet two other dogs at different times barked aggressively at my dog which turned into barking matches in which myself, and the other dog owners had to calm our dogs. Ironically, both of those instances occurred with Boxers, BUT the staff member felt it was necessary to approach me and direct me to confine my dog to a room she freed up. I agreed briefly, but brought my dog back out to wait to pay for services because my dog was not the aggressor in either incident...the Boxers were, yet they remained in the waiting area and we're still "bullying" other dogs. One of the staff members informed me in a rude tone that she owned a pit bull too and her dog would be confined in the clinic as well. At that point I realized it's simply because he's a pit bull. Of all the chaos going on in that clinic-another male dog trying to hump my dog, a Presicanarian that barked viciously at everything that moved-the staff chose to single out MY pit bull mix that had been friendly with every dog in the clinic besides the two Boxers that charged him. We will never return to this clinic...low cost should never be reflected in the way staff treats patrons. I'd rather pay a little more and have my dog and myself treated with respect, just as we are every place else we go.
Every person working there was great. However I asked when dropping off my long haired dog how much hair Would be shaved. They replied judt a little on her tummy. They shaved clear up her sides! I looks awful, Yes I know it will grow back, really no big deal. Just not necessary. While I was waiting I abserved many dogs being checked out. None were shaved to excess off their undersides. I appreciate face,but a little respect for a mix breed obviously well cared for clean dog would of been nice.
11/05/2008Provided by Citysearch -
Great Great Great Place! Great Staff! I got my cat fixed there and took here there after 2 days to get a mini package(4 in1 & rabies). She also got a lil flu and didn't go potty for 2 days after the surgery. The vet gave her 2 extra shots to help her clean the runny nose & the one to help her go potty. They didn't charge me for the extra shots only the $24 mini package. (well usually is cost 100-300 to go to regular vet to get those 2 extra one) Also, they said I could come back there next day if my cat got no poo, just let them double check her. They care about us & the pets more than the price we pay for it. The only thing has to remind you guys is if you wanna get your pets fixed, it is pretty hard to call them to make an appointment (you may just go there and make the appointment rather than call them). And you have to except to wait more than an hour to get the service. But you know, if you wanna get the low cost vet care, you have to wait. (I don't mind waiting for the service coz they are just so great!!) * Also, don't act like a je_k, people complaining about waiting too long, well. . . .you know what you have to do. They do need more volunteer, just a few people working there so, be nice and don't act like a je_k people. Thanks FACE!
Went to FACE Clinic to get my cat spayed. You do have to wait, but the staff know what they're doing and they are really nice. I'm so glad FACE is here.....to help people get their cats and dogs fixed. If more people supported this clinic, we would not be killing so many cats and dogs in this city!
I WOULD HIGHLY RECOMMEND FACE THEY OUTSTANDING STAFF VERY FRIENDLY AND CURTIOUS,SURE YOU HAVE A WAITING TIME BUT YOU HAVE THAT ANY WHERE U GO.THEY ARE DOING A WONDERFUL THING FOR YOUR ANIMALS NOT ONLY ARE THEY GIVING YOU A VERY INEXSPENSIVE SERVICE BUT THEY ARE A NO KILL FACILITY THEY HAVE WONDERFUL DOGS AND CATS FOR ADOPTION.
I have taken many pets to Face and have always had the highest quality of service. Both vaccine clinic and surgery times are always very busy, but Face does a very high volume surgery and vaccine clinic for both a low cost and with the highest level of skill and service. When you go to Face you should always expect a wait, but your pet will always be treated with care and love. I have never worried about leaving my pet there knowing that it will be treated with theutmost care and concern. I have known Face to go above and beyond the call of "duty" for clients and patients. I will continue to give Face my business based on their experience and level of concern for pets.
I have been to face several times and have had exceptional service along with minimal wait time. As you would expect face does a high volume of both surgeries and vaccines with the highest level of professionalism. I have always expected a little wait time due to high volume. The staff at Face have always been both speedy and courteous on several occasions with knowledge on several topics of concern. I will always be back with every animal I adopt for surgery and vaccines.
I LIKE THAT I CAN TAKE MY PET TO PEOPLE THAT NOT ONLY CARE ABOUT THEM, BUT ALSO GIVE ME A BREAK WITH THE COST. BOTH ARE VERY IMPORTANT TO ME, AND I THING THAT MOST PLACES TAKE ADVANTAGE OF HOW MUCH WE LOVE OUR PETS, THAT THEY GET AWAY WITH CHARGING OUT RAGES PRICES. AND THIS IS COMING FROM SOMEONE WHO USE TO WORK FOR ONE OF THOSE PLACES....SO, IF ANYONE KNOW HOW THINGS WORK FROM THE INSIDE OUT, IT'S ME. I HAVE SEEN THE COST OF MEDICATION FOR PETS THAT THE HOSPITAL PAYS, AND THEN HOW MUCH THEY TURN AROUND AND CHARGE THE PETS OWNERS, AND BELIEVE ME, IT IS CRAZY. THE MARK UP PRICE IS WAY MORE THAN 100%. AND ALL BECAUES THEY KNOW THAT WE WANT TO TAKE VERY GOOD CARE OF OUR PETS, SO THEY TAKE ADVANTAGE OF THAT LOVE.
I DON'T BELIEVE THAT FACE DOES THIS. I APPRECIATE THEM SO VERY MUCH,. I HOPE THERE AROUND FOREVER!!!!!