Dairy Queen Grill & Chill

I go to a different DQ all the time and get the same exact thing every time. One time the other night this location gave me a smaller, different cup. I let it go and didn't say anything. My usual price for a Large Orange Berry Julius is $4.35. Then tonight, a Sunday evening my drink came to $5.11. I asked if the price changed and just paid the money. I had repeated myself a few times that I wanted this type of drink. The lady came back with the wrong drink and I told her but she said I was wrong ant that is what I ordered. I am like, no I didn't. She responded, "YES, YOU DID." I will admit her attitude had me very angry at that point. I just said give me a refund and she said "No Refunds." Wow, really? I never touched the item. So, I had the manager come over. She said she could only replace the drink. I told her I didn't want to do business with them do to their "f'-ing" attitude. Then the manager said take this drink or leave it. Also told me to leave or she was calling the police. Are you serious??? 20 seconds in their drive thru and they alienate a customer this much? So I just left. Didn't get what I paid for, didn't get my money back. I have never had anything like that happen before.



I called when I got home to ask if they were a franchise or corporate and the name of the owner/general manager. The first guy I think named Tim said he was a manager and wouldn't give me the info I asked. Then he hung up on me. I called back, a woman picked up named April and said she was the owner then she hung up on me.



Judging from the other reviews and my experience tonight, these employees need fired or a complete turnaround in their customer service skills. I know the job is terrible and low paying but don't be mad at the customer that paid $5.11 for a drink which is just a few bucks shy of your hourly wage. But who knows why you are mad, I just know you shouldn't argue with a customer like that. Just make what they asked for. That is your only job.

dont judge.. but dq is ridquluz