Big Jon's Used Appliances
3635 W 16th St, Indianapolis, IN 46222
Parking: Lot, Private
Bike Parking: No
Price Range : Below Average
I called and had just gotten paid and was very excited because I just moved into a new place and wanted to get a washer / dryer delivered asap. ALL they had to do was deliver and take my money but the girl on the phone who I spoke with THREE times never even got around to texting me pics of what they had in the price range we discussed and she had said they had several to choose from. Again, all they had to do was text a couple of pics, deliver what I chose and then, take my money. That's it. Would have been an incredibly easy sale for them BUT instead, they chose to blow me off. THREE TIMES. wow again. Went to one of their competitors and am very glad I did. I have more appliances to buy and will not even bother calling them now. #WasteOfTime
ATTN: To anyone in the indianapolis area who is looking to buy or sell any appliances, do NOT go to Big Johns Appliances. The employees are very rude and have attitudes. I called asking about how to sell my dryer and she told me i could bring it today and I would get $10-$50. I go to bring my dryer and they tell me they are not buying anything because they have no cash with a lot of attitude and i asked another lady if they could do an IOU and she gave me attitude immediately and said i only asked about dropping it off not about selling it or they wouldve told me they had no cash and they will not do that. So even though i knew their price range for a dryer i somehow only asked about dropping it off? I feel this is a scam to get people who have nothing else to do with their appliances after hauling it all the way there to leave them there and make 100% profit. This is a hands down horrible business and i am not uaually one to give employees attitudes or complain but they got me so mad.
I am sorry that we were unable to purchase your dyer. We always purchase appliances, but for the safety of my crew we only keep a limited amount of money at the store for purchases each day. In this case, you came in on a weekend and by he time you arrived our buy money was gone. Because the banks were closed...we had no option but to not purchase your appliance. It was not a 'scam' as you mention...we simply did not have the money onsite to buy it. We apologize for any inconvenience this may have caused.
We had an excellent experience with Big Johns. We bought a washer and dryer back in the summer of 2013. The washer had a few problems, but it had a 90 day warranty and they came out each time to take care of it, no questions asked. A year later, we had an issue with a small and inexpensive wire needing replaced. My dad was going to fix it, but he had a difficult time finding the exact part, even after looking online. He went into big johns and, since we were customers in the system, they handed him the part right there. We are so thankful for their amazing customer service. We will definitely be back for our next appliance purchase!
We just purchased a duplex and needed appliances for both units. Big Jon's had a great selection of older & newer models. We bought a gas range, 2 refrigerators, 2 washers and 2 dryers. Because we purchased so many items they gave us a hefty discount and free delivery! The pricing was very reasonable and we saved a ton of money. These guys aim to please and are very friendly. I'll never shop for appliances anywhere else, ever again!
These guys are beyond helpful and aren't just there to make a buck. They are here to make a customer happy. We told them our issue with our refrigerator was a start relay being bad (which the manufacturer told us they no longer made the part we needed). These guys gave us the pieces to fix our refrigerator for no charge and explained to my husband how to put the pieces in. We went home with fingers crossed and my husband put the pieces in with yet another phone call to the guys for a little more help. Low and behold the refrigerator kicked on and it is running again! As if that wasn't enough, they called 30 minutes later to check and make sure it was working properly. A class act business!
We have several rental properties and since trying Big Jon's the first time, we have always gone back for more good deals. We have purchased two refrigerators, two stoves and a washer over a period of two years, and they are all still going strong. They were delivered promptly, worked perfectly, and the 30-day warranty was plenty to see if they were going to work or not. We also applaud them for the greenness of fixing up appliances for re-use! We'll be back!
I bought a fairly new washer from these guys and was given a 30 day warranty. 32 days after I bought the washer it broke down. Upon calling Big John's back, they agreed to pay for a service technician to fix my washer, but we had to pay for the parts. Apparently the washer had a bad lid switch. Fine. Exactly two weeks after the technician left my house the washer went down again! Lid switch again.... I feel like I was completely taken advantage of and would NEVER recommend these guys to anyone. I think I could find a million other things to do with the $275 I wasted there, but giving them another penny of my hard earned money would not be it.
I bought a freezer from these guys and it has been perfect. I got a good deal because there were a few scratches on it, but it has been working great. They even met me half way on the delivery to save me moneyI drove around to other appliance shops, but this is the only one I felt comfortable getting out of my car. It is in speedway so the 'neighborhood' elements are alot better than the other places we went to. If you're looking for a good appliance in a nice atmosphere, these are your guys. I will use them again. If you go in....say hi to the little baby!