Best Rentals Inc
1625 Southeastern Ave, Indianapolis, IN 46201
Services: Tool & Equipment Rental
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Customer service was pretty good when me and my wife first walked in and after we left. But we had a problem with the candles for the candle lighters for our wedding. 3 of the candles was broken and 2 was not even given to us! So you can only imagine how that looked like in our wedding video! When I called to see about an refund for the candles that was clearly not all given to me in good condition or in all. The lady seem like she even wanna talk to me (what happen to that friendly customer service when I first got there???) anyways, she told me there was nothing she can do cause I "sign off" on saying I had everything! And that they check everything before it leaves, so if you do check before anything leaves why give me BROKEN candles!!? Even though it was only $12 that would of been refunded (yes, just $12), they seem not to care about my concerns or how badly we felt cause our wedding didn't look as good as we wanted cause of their faults! Would never recommend Best Rentals! I would rather just go buy whatever I needed instead!
11/28/2011Provided by Citysearch -
I'm from illinois and brought a show to indy, a bully show and i reached out over the internet to look for pipes and drapes. So we email this Sandy lady and she was to agressive in tryin to get our business.we ask her if she had any floor plans already on the fairgrounds buildings and she emailed them to us ,us not knowing could have gotten them of the fairgrounds sight like we did.... we dicided to go with another company and this so called lady snapped and started threating us with we will be charged $300 for all the work she did for us ,we never signed a contract or anything and she went as far as tryin to put us in the credit collections ,my opinon really a pyscho lady really spooked me and still does ,my final a say if you are doing an event with her or that company make sure u sign something cause they'll try to rip u off. And Sandy please grow up and stop trying to rip people off cause u don't get the job ,our freedom of choice does exist and because we don't choose u don't mean owe.
10/04/2009Provided by Citysearch -
I ordered tables and chairs from Sam's, but was afraid they would not be delivered in time for the wedding so I turned to Best Rentals. I am thankful that Sam's has such fast delivery, because the junk I got from ""Best"" Rentals was terrible. I ordered 8 ivory tablecloths, 50 wedding white folding chairs and 4 - 36"" tables. They delivered before the pre-arranged time; it was just luck that someone was home. They delivered 7 ivory tablecloths and 1 white; 50 filthy chairs complete with greasy handprints and 4 - 48"" tables - the crappiest tables I've ever seen (I thought). They returned and exchanged the tables for 36"" tables which were even worse than the 48"". We couldn't use them, they were so bad. They wiped down the chairs, but we had to wash them. They exchanged the tablecloth. At no time did anyone mention a pick-up time to come get the items. This ""service"" cost an extra $60 PLUS they added a damage waiver. There was NO WAY anyone could damage the items more than they were already damaged. I can't say enough bad things about this company. I give it 1 star because the system won't let me give 0 stars.
I called Best Rental after seeing their commercial on TV. After talking to them on the phone for some time I knew I called the right place!! Best Rentals gave me ideas for my wedding that I would have never thought of. There experience and friendliness is 2nd to none!
Thanks to everyone at Best Rentals!
04/22/2009Provided by Citysearch -
We Have Used Best Rentals now for 2 years and could not imagine going anywhere else. We switched to Best Rentals After using Party Time Rentals for an birthday party and being treated horrible! Best Rentals Went the extra Mile to make sure we were taken care of! Recommending things we did not think of along with suggesting us not to rent things they did not think was needed.
Best Rentals is a one Stop shop and have the What I found to be the BEST prices in town!!!
I used Best Rentals for my son's Graduation party last year (2008). They were super-friendly, inexpensive (I got 2 other quotes and Best Rentals was less expensive than both), and the set up guys were awesome. We got the big tent, tables, chairs, linen, a PA system that we used with my son's IPOD. My favorite things were the Sumo game and the Adult sized tricycles. Where do you find those??? We were going to use the games during the day only, but they were too much fun for that. The kids literally stayed up all night playing with that stuff. I don't usually put reviews on companies, but Best Rentals really deserves a good word. Thanks Best R! I highly recommend them.
11/22/2008Provided by Citysearch -
I helped my best friend with her wedding plans. This store was the easiest part of a difficult 6 months! They had everything we needed for rehearsal dinner, ceremony & the reception. We had a budget of $6k and surprisingly.....we were under budget without cutting out the extras we really wanted. Best Rentals was especially good with service, both in-store, and while the items were delivered to the three locations. Our tent was put up very nicely and looked great. Thanks Best Rentals! I'll gladly recommend your services to anyone looking for party rental equipment/service.