1062 Broad Ripple Ave, Indianapolis, IN 46220
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02/18/2012Provided by Citysearch -
I went to BR Nails for tips and a gel overlay. I was charged $40 for this service. I should have done my homework so that I would have realized I was being scammed. They proceeded to pu *gel powder* nails on me which air died and then put a topcoat on which they cured. This seemed wrong to me. After coming home I googled more about gels. They never, ever, come in a powder. They can not air dry. I got traditional acrylic nails with a gel top coat and was charged $15 extra. Please do not make the same mistake I did.
I've been a client for nearly 10 years. I come in about every 2-3 weeks for a pedicure and fill, or new set as needed.
There have definitely been positive changes since the new management took over!
Tony is the current tech I prefer for new sets or fills; he is sociable without being annoying and speedy without messing up or hurting you. I have never had any problems with a fill/set he has done, but have had some issues with a couple others.
In particular, one tech was asleep and literally _snoring_ on the couch when I arrived and they woke her up to do my nails!!!! WTF?! I should have spoken up about it, but I didn't feel comfortable.
For pedicures, Charlie is great and Paul is absolutely awesome- they actually give a lengthy, diligent massage and are super nice guys who make you feel very relaxed. If there's any sort of problem going on with your feet, they notice, explain the ins & outs of it and do their best to correct the issue for you.
Price is very competitive/fair/reasonable. As of this review, I pay $15/fill, $25/new set, $30/pedi, but those are, of course, subject to change.
I strongly suggest you MAKE AN APPOINTMENT; it is frequently busy here. If you call and schedule, they'll take you before the walk-ins, regardless of when they signed in. I think that is the confusion in the cases of some reviewers here complaining about others being taken before them or feeling like there was "cherry-picking" going on. Those taken ahead probably called ahead; you should too!
Most importantly, this establishment is clean; the techs follow the laws and licenses are displayed. All in all, quality is a lot better than most other shops like this and way more affordable than a spa/salon.
12/19/2010Provided by Citysearch -
The nails are good, the service is horrible. I hated the fact that there were so many people there and I had to wait forever!!! It was crazy. Finally once I did get chosen to get my nails done, I defiantly felt pampered. I didn't like the fact that they spoke a different language in front of me and it just made me feel like I had to be self conscience.
11/13/2009Provided by Citysearch -
I have been to this establisment several times and NOT ONCE did I ever leave happy. They have bipassed me for a person who comes in after - this has happened a couple times. Then I had to sit and wait extra long periods of times even to get one nail fixed and it took 40 minutes because the girl wanted to keep going to do something else. There are a few who are just rude. If I at least got good product it might make up for some -- but overall unhappy. Found better more upscale service elsewhere...
02/03/2009Provided by Citysearch -
I was told by a couple of friends that this place had the best customer service you can find. I wasn't very sure from past experience, but from start to finish I felt as though it was only five minutes. Starting from the moment I entered, even thought they were busy, someone came and greeted me.
1) Great service, I would have to say this is the best service I've had anywhere.
2) My nails looked Great. It was wonderful and I've had more than usual comments on how pretty they were.
4) People there were very friendly and down to earth.
5) Kept me company all the while I was there.
6) My coat was handled for me *Didn't have to do anything myself*
7) I didn't feel invisible
1) Having to wait till my next visit.
I hope you all can enjoy your time there as I had experienced it. It was just too exceptional.
07/21/2008Provided by Citysearch -
My nails turned out okay (not great, just okay), but I was mostly disturbed by the service. Although you sign in and are called in order, I was inexplicably passed over for the woman who came after me, meaning I had to wait another 20 minutes for service. I did note that not all the techs do all the same service, but this woman and I were getting the exact same service done, so there was no reasonable explanation for this decision, and none was offered.
The woman who finally took me must have been the owner or the manager. Except she was so busy micromanaging the other nail techs that every 5 seconds she stopped working on me to peer over at the others and/or tell them what to do. She got in three separate arguments with her employees (all of which meant she was not doing my nails). To make up for this lack of attention, she was rather rough on my nails, pressing down into the nail beds a little more than was necessary! ouch!
One of the other techs also had a young daughter (perhaps 6 or 7). This little girl was certainly not shy, and kept peppering me and other clients with questions. While this didn't bother me (that much), it could quickly border on the ridiculous, especially if your trip for a mani/pedi was to get away from the kids! At no point did anyone tell the little girl to sit still or be quiet, etc.
And, again, for all of that, my nails were just okay. For sub-par service and minimal quality, I will not be going back.
06/03/2008Provided by Citysearch -
I started going to BR Nails after receiving bad customer service at OP Nails in Nora. The establishment is clean and relaxing. It is a very relaxing atmosphere with nice sized televisions and plenty of magazines. Every time I go there, I haven't waited more than 5-10 minutes. I highly recommend Tru as your pedicure technician (I am sure she does good manis too but I have only utilized her for pedis). She is young, friendly, pays attention to detail and her pedicures last! Pricing is affordable and reasonable. However, I know a lot of people have complained about the owner (an older woman who you will recognize) who isn't very customer friendly...and doesn't do very good work (I've never had her but I am just sharing with readers what I have heard from friends).