This place is a mixed bag. The check-in people were great, as was my fist nurse. But then she went off duty and I think they literally forgot about me. I sat in a room for two hours with no one coming by for updates. That's okay, though, since I brought a book. However, what annoyed me was, because my surgery was done so late (supposed to be 15:00 but was more like 17:00), everyone wanted to leave by the time it finished at 18:00. In fact, the surgeon and the whole team left, so I don't even know if the surgery was a success! Two night shift nurses stuck around as I was coming out of general anesthesia, and they were basically like "just go home and take your medicine!" They REALLY wanted to leave. To which I say: okay, if my surgery had been done on TIME, and I lingered around for 2-3 hours to recover from general anesthesia, then yes, it is me being a lush, but they did my surgery late AND had the nerve to kick me out before I fully recovered! I was still partially unconscious and in extreme pain when I was driven home! Maybe this is normal, as this is my first surgery. I had 30 minutes of time from being out of the surgery room after a 90-minute to being in the car on my way home. Surely they allow you to recover from anesthesia for longer than that?!
The black lady that drew my blood put the needle in sideways instead of going straight in. I watched her and she pushed the needle all the way through the vein, the needle came out the other side. She said your vein is rolling, I said NO it's NOT! I said you either don't know what you are doing or your trying to destroy my vein. I almost called 911, I probably should have. I looked for a phone number on the internet to call and complain but there is none. I'm going to try to get a phone number today to call someone, things like this shouldn't happen, she ended up using another vein. I will never go back to this place again.
Please do something about the customer service at this location. I was treated disrespectfully by the lab technician this morning when I had my blood drawn. The usual QA checks of asking for my name and DOB were not done. They also keep losing my standing orders when having my blood drawn.