The beds we bought from there are great. I had a problem with one of the managers there that made me question their customer service. We had bought beds 7 months ago and there was some problems with the deliveries and that all got straighten out. My mom and I came back after 7 months to discuss their promotion and other things that we kinda misunderstood. The regional manager was there (he was bald and wore glasses) I didn't catch his name, but he was very rude to us when we were discussing our issues. But the other customer that was buying merchandise he was extremely nice. To me that is not good customer service and it is really making me think of the next bed purchase. The beds are great just watch out when you have questions about other issues cause some need a refresher course in customer service.
1816 S Dixon RdKokomo, IN 46902
From Business: Gooch & Co Distributing has been in business for over 40 years. With our dedicated staff we are known for providing exceptional customer service. We are a well kn…
Friendly sale associates, listened to what I was interested in looking to buy and then accurately and quickly responded to my request. When my order arrived from the factory he helped me load it into my vehicle with a smile. He also said if I had any concerns or problems bring the item back covered underthe factory warranty terms. I was happy to be given and treated so honestly and respectful. I have returned and purchased several items and have recommended many people shop there. All my friends have and every one is highly satisfied.
Family owned and operated with amazing customer service !!! Before making a mattress purchase, give this store the opportunity to earn your family's business...guaranteed lowest price, Free sleep trial, and white glove delivery with removal.
Purchased a mattress there, great price- had it delivered same day- definitely would recommend and will be back