Too quality service very knowledgeable staff and friendly, great selection best night I’ve ever had !
7226 E 87th St Suite D2Indianapolis, IN 46256
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
Family owned and operated with amazing customer service !!! Before making a mattress purchase, give this store the opportunity to earn your family's business...guaranteed lowest price, Free sleep trial, and white glove delivery with removal.
Don't buy here. If I could taste it a zero, I would. I purchased a couch and chair. We drove to pick it up at the warehouse. They were in a hurry to get us out of there because it was closing time. We drove 35 minutes home, got the chair into the house to discover it was the wrong style loaded on our truck, and the chair had holes in it from the warehouse forklift. When I called, he apologized and said he would let me know what to do on Monday. He called on Tuesday, told me it was my fault, and would charge me $70 to fix the mistake. I think the news needs to hear about this scam.
The beds we bought from there are great. I had a problem with one of the managers there that made me question their customer service. We had bought beds 7 months ago and there was some problems with the deliveries and that all got straighten out. My mom and I came back after 7 months to discuss their promotion and other things that we kinda misunderstood. The regional manager was there (he was bald and wore glasses) I didn't catch his name, but he was very rude to us when we were discussing our issues. But the other customer that was buying merchandise he was extremely nice. To me that is not good customer service and it is really making me think of the next bed purchase. The beds are great just watch out when you have questions about other issues cause some need a refresher course in customer service.
Friendly sale associates, listened to what I was interested in looking to buy and then accurately and quickly responded to my request. When my order arrived from the factory he helped me load it into my vehicle with a smile. He also said if I had any concerns or problems bring the item back covered underthe factory warranty terms. I was happy to be given and treated so honestly and respectful. I have returned and purchased several items and have recommended many people shop there. All my friends have and every one is highly satisfied.