If you want to be a good customer for these guys, accept their advice! They know EVERYTHING about their products. They listen and understand almost immediately what you need, do not second guess them because there is nothing they know better. If you need a part they will find it. If you are attempting the repair yourself, they will show you how, heck you may learn stuff about you washer and dryer you never knew before. The great guys that run this place have the hearts of teachers and go out of their way to train their customers on what parts to purchase and even how to repair their appliances; cheaply. I feel that there are companies that can learn a lot from their business model and ideals. As long as they do not change this formula I will be a customer for life.
I am reading these reviews and am shocked. I have purchased a few items from this establishment and have been very pleased. They tell you UP FRONT that if they are going to order the part for you that you cannot return it. They don't typically stock everything for every appliance - no business can do that. The gal that I dealt with has been very professional and they had the part when they said they would. You either have to know it is the part you need or you have to eat the cost. That is why they are so reasonable.
I called for a heating element for my dryer. They had the part in stock and at a better price than other places that I called. The person that I spoke to on the phone asked me questions about my repair such as "is there any heat?" He determined that I didn't need the part and suggested how to fix my problem (dryer vent was clogged). They saved me a ton of money. I've used this store before to purchase an ice maker several years ago. They gave me repair advice and it is still working well. These guys are great.
I could not be happier with my experience with this store. After finding out what part I needed, Jason was very helpful over the phone in explainng the price, and about my brand of washer. He was clear about the price and had the part waiting for me when I arrived at the store. I did not get the gentleman's name at the register, but he was equally helpful. I will be using them again, and will definitely recommend them to anyone who is looking for appliance parts.
Appliance Parts is the best! It's affordable quality products! I went to the one near Greenwood and the Store Manager, Brenda, had about 10 people in the store when I got there. She was so professional with everyone and never acted overwhelmed! She helped everyone and took the time to answer any questions we had. I will definitely go back there when I need parts!! I will be referring my friends on facebook there also!
I was having problems with my freezer they tested a part i thought was bad FREE!! Then informed me the part was good.I told him what the freezer was doing and he explained to me exactly what was wrong so. I purchased part and my freezer is now workung again.They are very knowledgable,Very helpful .I highly recommend.THANK YOU JASON I AM ONE HAPPY CAMPER YOU HAVE ONE AWESOME BUISSNESS.
I called about a door switch. Easy part to replace. A few bucks cheaper and took me a few minutes to install. Worked like a charm. I spent more time chatting in the store than it took for them to check me out. Quick, easy and painless. Thanks guys. Oh, and open till 3 pm on Saturday. A few hours more than most around town.
After needing a thermal fuse for my whirlpool dryer, I researched the internet for a cheaper price. Cheaper online? Yes, by 1 WHOLE dollar! Gimme a break! I will gladly support and do business with Appliance Parts southside again wholeheartedly. They are located really close to HHGregg at 31 and stop 13.
I have used this store for the 15 years I have lived here and have always found the staff helpful and courteous. In one case they informed me my washer problem could like be fixed with a $5 part instead of the $150 pump I thought I needed. I treasure this store!
I found the business to be very helpful with my issue. Brenda is a wonderful sales person with a thirty year background in the industry. She knows so much about the functions of the appliances, she was very helpful. I would recommend this store to my friends.