First time I ever purchased a used car. The dealership is owned by two brothers, very professional and a good variety of cars to choose from. I actually bought a SUV, reasonable mileage, very clean, no leaks(verified by my mechanic) or engine light issues. We quickly agreed on a price, no high/low ball. I thought the vehicle was missing a jack which was promised and delivered the next day. All paperwork (title) was present, easy transaction. I would definitely recommend Zak Auto Group to anyone looking for a good quality used vehicle.
They refused to let me take the car to my mechanic for inspection and would only allow me to take it to the local O'Reilly's and have it ran on their diagnostic test. That test showed an EGR valve needed replaced. Their mechanic LD went on the test drive with us and when I inquired about the car shifting delay issue and if it was a possible transmission issue the mechanic stated he had inspected the car and convinced me there was nothing wrong with the transmission and the EGR valve was the only thing wrong. I purchased the vehicle on good faith that they were being honest in disclosing the known mechanical issues with the car only to find out that the transmission needs replaced and that EGR valve was not the issue.
If i could give 0 stars i will. I make monthly payments of 500 and they throw a fit over a 30 dollar late fee. One time they wouldn't accept my payment of 500 because i had 15 late fee roll over. Money hungry, and do not appreciate their customers
Ripoff thieves. Absolutely thieves do not deal with these people. Bought two vehicles both times had to prove I’d made first payments then stupidly sent a MO for a payment of course they never received it.
I usually don't travel outside the state of Texas to purchase equipment for my company, but the drive from Amarillo Tx was well worth it. Eric, my sales rep was awesome! I look forward to working with him again in the very near future! Scott Eller, owner at TSL Logistics LLC, Amarillo Tx.
Mr. Jerramy Johnson has a nice little post floating around Facebook. In said post, he berated a potential customer. This is ridiculous. I hope the company doesn't employ individuals like him.
I went in there last week and was never treated so rudely. It was an older lady on a Friday evening, I let her know I used to be a YMCA membership there years ago, and wanted to get rates. She never gave me any and didn't bother taking the time to talk to me. I will be doing my business elsewhere.
went to get tons of electric work done for my Mercedes Benz e350 and the mechanic was very honest with his quote and must say did not charge a crazy number just cause of the type of car. other places wanted to charge me almost double their price.
This place will rip you off. They will repossess your car even though you have had insurance on the vehicle throughout the duration of the lease. Then in turn charge you an astonishing amount of money to get the vehicle back. Not only that but will say they called you about insurance but and call it a courtesy call. Plus if you setup auto pay the payments will not come out on time. It is fraudulent activity
I applied for financing through this dealership and the woman helping me was very conversational. At the end of the process she advised a call back tomorrow. I never received the call back so I called and the woman that answered the phone stated she was unavailable but will call me back. Not a half hour later a man called me from a different dealership advising he can get me a car for x amount down. Very unprofessional I was not informed or talked to anyone from Rangel family motors about another dealership for a car. Beware!!!