They are horrible to deal with. Every time I have interaction with them, I always left flustered. They don't want to be helpful at all. Stay away!
Serving theIndianapolis Area
From Business: OxiMedicals executive team has over 30 years of combined experience selling and servicing oxygen concentrators; our experience enables us to answer patient questi…
Serving theIndianapolis Area
I spent a lot of time researching oxygen concentrators when I realized that I would spend the rest of my life needing one. I spoke to many owners a…
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HORRIBLE COMPANY!!!! My husband needed supplies for a c-pap machine. They screwed up the initial billing even though we explained to them IN DETAIL during our first order. It took over 15 calls from me to different people in customer service to get it fixed, 6 months later. They would continuously state that we weren't covered for products and we would call our insurance and find out that they never billed insurance before billing us. We had paid the entire claim thinking it was correct. We called to have the difference refunded to us and they claimed to have sent a check to the insurance company. Insurance company said they would have returned any check to them as they can't cash it. Called Hooks/Rotech back, this time they said that we weren't due a refund and didn't know what we were talking about. To top it off, we finally had enough of them and returned a full box of delivered products to them back in December. We have a voicemail from an associate stating that the products had been received. The products were removed from our bill even. They did not, however, retract the bill from the insurance company so that we could get the products from elsewhere. Called them today, they claim that the products were never returned and that they would be sending us a bill since we never paid for them. WORTHLESS!!!!!!!!!!
hooks oxygen service really SUCKS, They think they have you locked in due to medicare rules. I would not recommend this business to anyone. All they do is give you the runaround.
These people have the worst customer service of any place I have every been. The Therapist that work for this company are paid on commission so they push a lot of supplies and equipment at inflated prices. Forget about follow up if you have a question about your treatment. Once the big fee up front is paid, they have no further interest in seeing you. What kind of medical professional works on commission? I would not recommend them to anyone.
Horrible customer service. Hook's needs to hire some people who know how to deal with patient's needs. Rude and I don't recommend them.
This place is awful. Horrible customer service. One part of the business has no idea what the other part is doing. Staff is unprofessional and terse. Poor communication with customers.if you have a choice, don't go here!
I will never use Home Respiratory Services again. First, No personal contact after 1st initial set up. Expect a computer to call every quarter to ask if you need supplies. There is no option to request a person to call you back in case you have any questions. Very poor customer service in this regard. Second, when my insurance changed I was requested to send my SD card back to HRS to verify usage of my CPAP. It took over two weeks for me to receive the new SD card with a return envelope for the old SD card. I sent the old SD card back immediately and never heard back from HRS until I called them. I was told by HRS that they could not find my SD card after being on hold for 15 minutes and was asked to wait again until they figure out what to do. I stated that I did not have time to hold any longer please call me back at my cell number. The HRS representative agreed to call back. Well that was a week ago and still haven’t heard from HRS. I recommend that you spend your and your insurance's money on a company that understands good customer service.
Revolving Door! If you get a job offer to work here, "RUN", don't walk, away! Only cares about profit and puts employees last. Poor equipment; unreliable, and unknown in market which is a good thing!